IT Apprenticeship

Advance Learning Partnership; Spennymoor; On-site; GBP 14,000 - 18,000; Full time

Job summary

Advance Learning Partnership in the United Kingdom offers an IT Support Apprentice role, providing first-line IT support across schools and helping maintain reliable IT systems for staff and students.

You will gain hands-on experience with hardware, software and networking, while developing professional customer service and teamwork skills throughout a structured apprenticeship.

Qualifications

• GCSE English at grade 5 or above.
• GCSE Maths at grade 4 or above.

Responsibilities

• Provide first-line IT support via the school ticketing system.
• Troubleshoot and resolve technical issues to minimise downtime.
• Support users with hardware, software, and connectivity issues.
• Work with different networking architectures and IT systems.
• Assist with setup, maintenance and configuration of devices and software.
• Deliver excellent customer service to staff and students across the Trust.
• Support the wider IT team with day-to-day technical tasks and projects.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Team working

Education

GCSE English (grade 5)

GCSE Maths (grade 4)

Job description

Introduction

As an IT Support Apprentice, you will play a key role in supporting schools across the Trust by providing first-line technical support and helping maintain reliable IT systems for staff and students. You will gain valuable experience working with a range of hardware, software, and networking technologies.

About the Employer

Advance Learning Partnership is a growing and collaborative multi-academy trust committed to delivering excellent education and creating opportunities for every child to succeed.

At ALP, people are at the heart of everything they do. The Trust supports schools across a range of operational areas, including IT, data, finance, estates, and governance, ensuring staff and pupils have access to the best possible resources and support.

This is an exciting opportunity to join a supportive IT team and begin a career in technology through a hands‑on apprenticeship programme.

What You'll Do

• Provide first-line IT support through the school ticketing system
• Troubleshoot and resolve technical issues efficiently to minimise downtime
• Support users with hardware, software, and connectivity issues
• Work with different networking architectures and IT systems
• Assist with the setup, maintenance, and configuration of devices and software
• Deliver excellent customer service to staff and students across the Trust
• Support the wider IT team with day-to-day technical tasks and projects

Training Outcome

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working

Qualifications

• Essential - GCSE - English - 5
• Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday: 8:00am– 4:00pm, Friday: 8:00am– 3:30pm

Expected Duration: 1 Year 3 Months

Training Provider: BALTIC TRAINING SERVICES LIMITED