IT Apprenticeship

JOHN FINCH COMPUTERS LTD; Hereford; On-site; GBP 12,000 - 18,000; Full time

Job summary

John Finch Computers Ltd in Hereford is offering an IT Support Apprentice role to join a hands-on team focused on delivering reliable IT services to schools, businesses and home users.

The course is Information and Communications Technician (Level 3) with Apprenticeship Level Advanced, provided by Baltic Training Services Limited. Working week is Monday to Friday, 8:30am–5:00pm, with potential for a full-time position after the apprenticeship.

Qualifications

• GCSE English grade 5/C or higher.
• GCSE Maths grade 4/C or higher.
• Strong communication and customer care.
• Attention to detail and good organisation.
• Willingness to learn IT skills.

Responsibilities

• Provide user support for hardware, software and network issues via phone, email and on-site visits.
• Perform password resets, account setups and support multi-factor authentication while following IT security policies.
• Install, configure and upgrade computer components and software applications and OS.
• Assist with setup, monitoring and troubleshooting of networked devices like switches, routers and printers.
• Log issues and resolutions in ticketing systems and escalate complex problems to senior engineers or vendors when needed.

Skills

Communication skills

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Education

GCSE English

GCSE Maths

Job description

Introduction

Are you passionate about technology and eager to kickstart your career in IT? John Finch Computers, a well-established IT support and services company based in Hereford, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.

About the Employer

At John Finch Computers, they’ve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.

What You'll Do

• User Support & Troubleshooting - Providing technical assistance to staff and students for hardware, software, and network issues via phone, email, and on-site visits
• Account & Security Management - Performing password resets, account setups, and supporting multi-factor authentication while ensuring IT security policies are followed
• Hardware & Software Maintenance - Installing, configuring, and upgrading computer components, peripherals, and software applications, including operating systems and productivity tools
• Network Device Support - Assisting with the setup, monitoring, and troubleshooting of networked devices such as switches, routers, firewalls, printers, and interactive whiteboards
• Documentation & Escalation - Logging issues and resolutions in ticketing systems, maintaining accurate records, and escalating complex problems to senior engineers or vendors when necessary

Training Outcome

Possible full-time position within the business.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills

Qualifications

• Essential - GCSE - English - 5/C
• Essential - GCSE - Maths - 4/C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 8.30am - 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: BALTIC TRAINING SERVICES LIMITED