IT Apprentice

IMT Resourcing Solutions; Hereford; On-site; GBP 18,000 - 20,000; Full time

Job summary

IMT Resourcing Solutions is seeking an IT Support Apprentice in Hereford to join a growing MSP team. You’ll gain hands-on experience while working toward a Level 3 IT qualification and receiving mentoring from experienced engineers.

You’ll develop practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment, with progression into a permanent IT Support Engineer role on completion of the apprenticeship.

Qualifications

• 1st line IT support experience or in training environment
• Basic knowledge of Windows and Microsoft applications
• Genuine passion for technology and IT
• Willingness to learn and develop new technical skills
• GCSEs in Maths and English (or equivalent)

Responsibilities

• Provide 1st line IT support via phone, email and remote tools
• Troubleshoot hardware, software and Microsoft 365 issues
• Assist with setting up laptops, desktops and mobile devices
• Create and manage user accounts in Active Directory and Microsoft 365
• Log and update support tickets with excellent customer service
• Support system installations, upgrades and hardware deployments
• Work with engineers on client environments
• Build technical knowledge through hands-on training and mentoring

Skills

1st line support

Microsoft 365

Windows basics

Customer service

Communication

Problem solving

Driving licence

Education

GCSE Maths

GCSE English

Tools

Active Directory

Microsoft 365 Admin

Remote support tools

Ticketing system

Job description

IT Support Apprentice

Location: Hereford

Salary: £18,000 - £20,000

Job Type: Full-Time, Apprenticeship

About the Role

Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice to join their growing technical team.

This is an exciting opportunity to kick‑start your career in IT, gaining hands‑on experience while working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast‑paced MSP environment.

What You’ll Do

• Provide 1st line IT support via phone, email and remote support tools
• Troubleshoot hardware, software and Microsoft 365 issues
• Assist with setting up laptops, desktops and mobile devices
• Create and manage user accounts within Active Directory and Microsoft 365
• Log and update support tickets, ensuring excellent customer service
• Support system installations, upgrades and hardware deployments
• Work alongside experienced engineers on a variety of client environments
• Build your technical knowledge through hands‑on training and mentoring

What We’re Looking For

• A genuine passion for technology and IT
• Strong communication and customer service skills
• Eagerness to learn and develop new technical skills
• Good problem‑solving ability and attention to detail
• Basic knowledge of Windows and Microsoft applications
• GCSEs (or equivalent), including Maths and English
• A full UK driving licence is desirable

Why Join?

• Gain a nationally recognised IT qualification
• Learn from experienced engineers in a supportive team
• Exposure to Microsoft 365, networking and cloud technologies
• Hands‑on experience across a wide range of business IT environments
• Clear progression opportunities into a permanent IT Support Engineer role
• Ongoing training and professional development throughout your apprenticeship