IT Support Apprentice — Level 3 IT Qualification | MSP

IMT Resourcing Solutions; Hereford; On-site; GBP 18,000 - 20,000; Full time

Job summary

IMT Resourcing Solutions is seeking an IT Support Apprentice in Hereford to join a growing MSP team. You’ll gain hands-on experience while working toward a Level 3 IT qualification and receiving mentoring from experienced engineers.

You’ll develop practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment, with progression into a permanent IT Support Engineer role on completion of the apprenticeship.

Qualifications

• 1st line IT support experience or in training environment
• Basic knowledge of Windows and Microsoft applications
• Genuine passion for technology and IT
• Willingness to learn and develop new technical skills
• GCSEs in Maths and English (or equivalent)

Responsibilities

• Provide 1st line IT support via phone, email and remote tools
• Troubleshoot hardware, software and Microsoft 365 issues
• Assist with setting up laptops, desktops and mobile devices
• Create and manage user accounts in Active Directory and Microsoft 365
• Log and update support tickets with excellent customer service
• Support system installations, upgrades and hardware deployments
• Work with engineers on client environments
• Build technical knowledge through hands-on training and mentoring

Skills

1st line support

Microsoft 365

Windows basics

Customer service

Communication

Problem solving

Driving licence

Education

GCSE Maths

GCSE English

Tools

Active Directory

Microsoft 365 Admin

Remote support tools

Ticketing system

Job description

IMT Resourcing Solutions is seeking an IT Support Apprentice in Hereford to join a growing MSP team. You’ll gain hands-on experience while working toward a Level 3 IT qualification and receiving mentoring from experienced engineers.

You’ll develop practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment, with progression into a permanent IT Support Engineer role on completion of the apprenticeship.