IT Support Apprentice: Hands-on Tech Training & Growth

Baltic Apprenticeships; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Mentorship and training

Online learning and support

Job summary

Simoda, based in Sheffield, is offering an IT Apprentice position in partnership with Baltic Apprenticeships. This Level 3 apprenticeship is designed to launch your career in IT support while you work full-time at Simoda and train online with Baltic's programme.

You’ll gain hands-on experience with Microsoft 365, Azure and cloud services, supported by a workplace mentor. The scheme includes progression onto a Level 4 qualification after completion.

Qualifications

• General understanding of IT support.
• Right to work in the UK with residency status.
• GCSE Maths 4 and English 5.
• Passion for IT and technology.

Responsibilities

• Provide first-line IT support, assisting customers with everyday technical issues and general IT queries.
• Resolve basic IT issues, including password resets, software updates and user access requests.
• Log and manage support requests, escalating more complex issues to senior technicians when required.
• Communicate with customers professionally through email, telephone and Kinetwise, providing updates and support.
• Gain hands‑on experience with Microsoft 365, Azure, Kinetwise and the company's internal cloud services.
• Work alongside experienced IT technicians, developing technical knowledge and practical skills while learning about the wider IT support environment.

Skills

IT support basics

Good communication

Teamwork

Microsoft packages

Education

GCSE Maths 4

GCSE English 5

Tools

Microsoft 365

Job description

Simoda, based in Sheffield, is offering an IT Apprentice position in partnership with Baltic Apprenticeships. This Level 3 apprenticeship is designed to launch your career in IT support while you work full-time at Simoda and train online with Baltic's programme.

You’ll gain hands-on experience with Microsoft 365, Azure and cloud services, supported by a workplace mentor. The scheme includes progression onto a Level 4 qualification after completion.