ICT Apprentice: Launch Your IT Career & Hands-On Support

South Yorkshire Apprenticeship Hub; South Yorkshire; Vor Ort; GBP 12.000 - 17.000; Vollzeit

Zusammenfassung

My Pension Expert Limited is offering an ICT Apprentice position at Doncaster College, training to become an Information Communications Technician (Level 3). The apprentice will provide first-line technical support across the business, troubleshoot hardware and software, configure devices, assist with user accounts, and help monitor and maintain Microsoft 365 services.

The role includes on- and off-the-job training, block releases, and progression opportunities.

Qualifikationen

• Strong communication and IT literacy are essential.
• Ability to log and manage support requests accurately.
• Familiarity with Microsoft 365 applications preferred.

Aufgaben

• Provide first-line technical support to staff via phone, email, Teams and in person.
• Assist with user account management and password resets.
• Configure devices and assist with onboarding and leaver processes.
• Maintain IT asset records and monitor system performance.

Kenntnisse

Communication

IT skills

Attention to detail

Organisation

Problem solving

Administrative

Number skills

Analytical

Team working

Initiative

Patience

Tools

Microsoft 365

Active Directory

Jobbeschreibung

My Pension Expert Limited is offering an ICT Apprentice position at Doncaster College, training to become an Information Communications Technician (Level 3). The apprentice will provide first-line technical support across the business, troubleshoot hardware and software, configure devices, assist with user accounts, and help monitor and maintain Microsoft 365 services.

The role includes on- and off-the-job training, block releases, and progression opportunities.