IT Support Apprentice (Level 3) – Hybrid & Earn While You Learn

QA Limited; Badger's Mount; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering leave

Flexible working

Wellbeing grant £150

Employee assistance programme

Social events

Discount vouchers

Job summary

West Kent invites applications for an IT Support Apprenticeship based in Sevenoaks, Kent. You will learn on the job, handle service desk incidents, and gain hands-on experience with Microsoft 365, cloud systems and modern technologies while delivering excellent customer service.

You will work 37 hours weekly, with hybrid office attendance. The programme emphasises practical IT infrastructure skills, asset management and user guidance, including AI-enabled workflows, under supportive supervision.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Provide excellent customer service by responding to and resolving service desk incidents, requests and queries within agreed service levels
• Support monitoring, maintenance and administration of secure on-premise and cloud infrastructure
• Assist users to make effective use of IT systems including Microsoft 365 and AI tools
• Support IT projects and change activities with configuration, testing, implementation, and documentation
• Maintain accurate hardware, software, configuration and infrastructure records
• Support data management to improve confidentiality, integrity, accuracy and availability
• Assist with setup and support of IT hardware and devices

Skills

Accuracy

Attention to detail

Technical aptitude

English communication

AI awareness (Desirable)

Microsoft 365

Windows & AD

Android & device config

Education

GCSEs 4+ in any subject

GCSE Maths & English 3+

No higher qualification in same subject

Tools

Microsoft Windows

Active Directory

Microsoft 365

Android devices

Job description

West Kent invites applications for an IT Support Apprenticeship based in Sevenoaks, Kent. You will learn on the job, handle service desk incidents, and gain hands-on experience with Microsoft 365, cloud systems and modern technologies while delivering excellent customer service.

You will work 37 hours weekly, with hybrid office attendance. The programme emphasises practical IT infrastructure skills, asset management and user guidance, including AI-enabled workflows, under supportive supervision.