IT Support Apprentice: Hands-on Tech & Customer Service

Radis; Tamworth; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

Level 3 Apprenticeship

Job summary

Radis is recruiting a Level 3 Information Communications Technician Apprentice at our Head Office in Tamworth. You will gain hands-on IT support experience while working toward a Level 3 ICT Apprenticeship.

The role covers day-to-day IT support, device setup, Microsoft 365 administration, and ICT projects across our care services and offices, with travel UK-wide and on-site visits as needed.

Qualifications

• GCSEs with English and Maths required; may need Functional Skills if needed.
• Eligible to work in the UK; sponsorship not available.
• Interest in IT and a willingness to learn and develop customer service skills.

Responsibilities

• Provide first-line IT support by phone, email and in person.
• Log, investigate and resolve IT requests within service levels.
• Escalate complex issues to senior ICT staff.
• Configure and deploy laptops, desktops, mobile devices and tablets.
• Create, update and remove user accounts and access permissions.
• Support Microsoft 365 applications and Windows devices.
• Assist with maintaining IT hardware, software and asset records.
• Visit care services and offices to provide on-site support when needed.

Skills

IT enthusiasm

Customer service

Problem solving

Organisational skills

Teamwork

GCSE English & Maths

Education

Level 3 ICT Apprenticeship

Tools

Microsoft 365

Windows 11

IT hardware basics

Networking basics

Job description

Radis is recruiting a Level 3 Information Communications Technician Apprentice at our Head Office in Tamworth. You will gain hands-on IT support experience while working toward a Level 3 ICT Apprenticeship.

The role covers day-to-day IT support, device setup, Microsoft 365 administration, and ICT projects across our care services and offices, with travel UK-wide and on-site visits as needed.