IT Support Apprentice — Start Your Tech Career

Phoenix Software; York and North Yorkshire; On-site; GBP 174,000 - 293,000; Full time

Job summary

Phoenix Software in the UK is offering a Level 3 apprenticeship for a Junior Technical Support Analyst, based at our HQ in Pocklington. This entry path is ideal for school leavers or career changers seeking hands-on IT experience in a customer-focused role.

You will respond to inquiries, troubleshoot issues, document resolutions, and gain exposure to data and information security while earning a growing salary over the apprenticeship.

Qualifications

• GCSEs: 3 subjects at 4+ and Maths/English at 3+.
• Must not hold a higher-level qualification in a similar subject.
• Enthusiasm for IT and customer service with a willingness to learn.

Responsibilities

• Respond to technical support inquiries via email, phone and chat.
• Troubleshoot issues and escalate more complex problems when needed.

Skills

IT interest

Customer-service

Willingness to learn

Adapt to change

Professional conduct

Time management

Education

GCSEs 4+ in any subject

GCSE Maths and English 3+

Level 3 Apprenticeship entry requirement

Job description

Phoenix Software in the UK is offering a Level 3 apprenticeship for a Junior Technical Support Analyst, based at our HQ in Pocklington. This entry path is ideal for school leavers or career changers seeking hands-on IT experience in a customer-focused role.

You will respond to inquiries, troubleshoot issues, document resolutions, and gain exposure to data and information security while earning a growing salary over the apprenticeship.