IT Support Apprentice: Hands-On Tech & Customer Service

Yeovil College; Yeovil; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme (16.1% employer contrib

Staff discount

Professional development

Employee assistance programme

Free on-site gym

Subsidised catering

Cycle to work scheme

Free staff parking

Job summary

Yeovil College is offering a fixed-term IT Technician Apprentice role for up to 18 months, 37 hours per week, full-time, based in Yeovil.

You will be the first point of contact for staff and customers, troubleshoot via the helpdesk, and develop technical skills within a supportive IT team.

The apprenticeship provides hands-on experience, career growth opportunities, and a salary of £15,435 per year.

Qualifications

• GCSE Maths and English at grade A-C or equivalent.
• ICT qualification grade 4 or above.
• Ability to configure and troubleshoot Windows desktop PCs.
• Excellent written and verbal communication skills.
• Methodical and accurate with strong attention to detail.

Responsibilities

• Be the first point of contact for staff and customers needing IT support.
• Troubleshoot issues and provide practical solutions via the helpdesk.
• Develop technical skills while delivering excellent customer service.
• Support users to ensure IT issues are resolved efficiently.
• Work with the advanced-tier IT team to gain hands-on experience.

Skills

Windows configuration

Customer service

Engaging with customers

Written communication

Verbal communication

Attention to detail

Workload prioritisation

Education

GCSE Maths & English A-C

ICT qualification grade 4+

Tools

Windows

Job description

Yeovil College is offering a fixed-term IT Technician Apprentice role for up to 18 months, 37 hours per week, full-time, based in Yeovil.

You will be the first point of contact for staff and customers, troubleshoot via the helpdesk, and develop technical skills within a supportive IT team.

The apprenticeship provides hands-on experience, career growth opportunities, and a salary of £15,435 per year.