Hybrid IT Support Apprentice: Frontline Tech

South Gloucestershire and Stroud College; Bristol; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Training support

Full equipment provided

Job summary

South Gloucestershire and Stroud College is hiring an IT Support Apprentice Technician located in Bristol. This role involves providing first-line technical support and monitoring helpdesk tickets while maintaining high customer service standards.

The successful candidate will work in a hybrid model, alternating between office and home, gaining hands-on experience with technical support and being part of a vibrant team.

The apprenticeship includes regular training, leading to a Level 3 qualification in Information Communications Technology.

Qualifications

• Professional attitude required.
• Ability to provide first-line technical support.
• Experience in responding to hardware and software issues.

Responsibilities

• Provide first line technical support via phone, Teams, and email.
• Monitor and respond to helpdesk tickets according to SLAs.
• Support users both remotely and within the office environment.

Skills

Technical competence

Excellent communication skills

Education

A Level 3 Information Communications Technician

Tools

Jira Service Desk

Job description

South Gloucestershire and Stroud College is hiring an IT Support Apprentice Technician located in Bristol. This role involves providing first-line technical support and monitoring helpdesk tickets while maintaining high customer service standards.

The successful candidate will work in a hybrid model, alternating between office and home, gaining hands-on experience with technical support and being part of a vibrant team.

The apprenticeship includes regular training, leading to a Level 3 qualification in Information Communications Technology.