1st Line IT Technician: Helpdesk Support & Career Growth

Yeovil College; Yeovil; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual salary £24,707

Full-time (37h/wk)

30 days holiday

Pension 16.1%

Staff discount

Professional development

Employee assistance programme

Onsite gym

Subsidised catering

Cycle to work

Staff parking

Job summary

Yeovil College is seeking a 1st Line IT Technician to join our IT Services team. You will provide frontline helpdesk support for staff and students, diagnose hardware and software issues and assist with deployment and maintenance of devices.

You will work on IT security, asset records and collaborate with suppliers on projects and events, while expanding knowledge across systems and software in a supportive team.

Qualifications

• Experience configuring and troubleshooting Windows 11 desktops and laptops.
• Proficient with Microsoft 365 applications.
• Level 3 IT qualification and GCSE English/Maths at grade 4/C or above.
• Excellent communication and customer service.
• Team player who can work independently and meet deadlines.

Responsibilities

• Support and resolve helpdesk requests for staff and students.
• Deploy, install and maintain desktop and mobile devices.
• Maintain IT security and asset records.
• Collaborate with suppliers and contribute to IT projects and College events.
• Develop knowledge across systems and software.

Skills

Windows 11 support

Microsoft 365 proficiency

Education

Level 3 IT qualification

GCSE English & Maths

Job description

Yeovil College is seeking a 1st Line IT Technician to join our IT Services team. You will provide frontline helpdesk support for staff and students, diagnose hardware and software issues and assist with deployment and maintenance of devices.

You will work on IT security, asset records and collaborate with suppliers on projects and events, while expanding knowledge across systems and software in a supportive team.