IT Support Apprentice — Fast-Track Your Tech Career

ORCA Service Technologies; Maidenhead; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

36 days holiday (28 + bank holidays)

Pension scheme

Life insurance

HealthShield healthcare & wellbeing

Annual discretionary bonus

Income protection scheme

Long service awards

Employee referral scheme

Sales lead referral scheme

Development & training

Annual cost-of-living pay review

Job summary

ORCA Service Technologies, a fast-growing software development startup in Maidenhead, invites applications for an IT Support Apprentice. You will be involved in IT support, ticket management, and assisting developers on projects while learning quickly on the job.

You’ll join a dynamic team with growth opportunities, working on diverse tasks in a high-paced SME environment. Training, mentorship and progression through OST Leadership Academy are provided.

Qualifications

• Basic IT knowledge and eagerness to learn on the job.
• Good communication skills across multiple methods.
• Ability to learn quickly in a high-paced environment.
• Able to work in a team as well as independently.
• Preferred: IT hardware skills and prior IT education/experience.

Responsibilities

• Handle IT support activities: categorising, prioritising and solving tickets.
• Support senior/junior developers on projects and development activities.
• Work with customers to scope incoming project requests.
• Understand OST’s systems to develop and support customers.
• Take customer contact and project ownership around your development work.

Skills

Basic IT knowledge

Good communication skills

Ability to learn quickly

Teamwork

Education

Prior IT education/experience

Tools

Microsoft Office

IT hardware skills

Job description

ORCA Service Technologies, a fast-growing software development startup in Maidenhead, invites applications for an IT Support Apprentice. You will be involved in IT support, ticket management, and assisting developers on projects while learning quickly on the job.

You’ll join a dynamic team with growth opportunities, working on diverse tasks in a high-paced SME environment. Training, mentorship and progression through OST Leadership Academy are provided.