IT Support Apprentice

orca®; Maidenhead; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

36 days holiday (28 + bank holidays)

Pension Scheme

Life Insurance

HealthShield Healthcare & Wellbeing

Annual Discretionary Bonus

Income Protection Scheme

Long Service Awards

Employee Referral Scheme

Sales Lead Referral Scheme

Development & Training

Annual Cost-of-Living Pay Review

Job summary

ORCA Service Technologies in Maidenhead is seeking an IT Support Apprentice to join a growing software support team. You will learn on the job, handle IT support tickets, and work closely with developers on exciting projects.

You’ll start with basic IT tasks, gain hands-on experience with Microsoft Office, hardware, and software development concepts, and receive full training and a clear progression path within a small, international SME.

Qualifications

• Basic IT knowledge and a passion for IT.
• Experience with Microsoft Office.
• IT hardware knowledge desirable.
• Software development exposure is a plus.
• Strong communication skills across methods.

Responsibilities

• Handle IT support activities (categorising, prioritising, solving tickets).
• Assist developers on projects and development activities.
• Coordinate with customers to scope project requests.
• Learn OST's systems to support customers effectively.
• Take ownership of development-related tasks and customer contact.

Skills

Basic IT knowledge

Microsoft Office

IT hardware skills

Software development skills

Prior IT education/experience

Good communication skills

Education

Prior IT education/experience

Job description

IT Support Apprentice - £27,976 per annum

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus - Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Full time, Permanent.

Are you looking to start a career in IT and want to join a fast-growing international software development start up? Are you looking for a role where you can learn, develop and grow quickly?

We are ORCA Service Technologies, and we create killer software applications. ORCA Service Technologies is a small software development firm located in Maidenhead, UK. Our mission is to deliver simple to use, high quality, affordable IT solutions for Facility Service organisations.

Our team started by developing bespoke software a Facility Service organisation focussed on commercial kitchen maintenance. We created custom android and windows apps for them. We now deliver cloud-based software internationally for a growing customer base.

We are looking for an apprentice to join our software support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job.

As an IT apprentice at ORCA Service Technologies (OST), you will be challenged with a diverse set of responsibilities including IT support and understanding user's issues.

IT Support Apprentice Key Responsibilities:

• Responsible for IT support activities (categorising, prioritising, and solving tickets)
• Support senior and junior developers on ground-breaking projects and cutting-edge development activities
• Working closely with customers to scope incoming project requests
• Understand OST's organisational systems to develop and support customers
• Responsible for customer contact and project ownership around your development works

You will be joining a dynamic team with ranging sets of experience levels: from junior interns to seasoned professionals with more than 20 years' experience.

If you are a team player, have basic IT knowledge, like a high paced working environment and are looking for an opportunity to learn more about information technology then this is the opportunity for you.

IT Support Apprentice Requirements:

• Have a basic understanding of Microsoft Office
• Have a basic understanding and passion for IT
• Ability to learn quickly on the job
• Ability to work in a team as well as independently
• Preferred: IT hardware skills
• Preferred: Software development skills (programming)
• Preferred: Prior education and/or working experience in IT
• Preferred: Good communication skills through a variety of methods

Why join us?

"Joining the IT Support Apprenticeship has changed my life, both in my career and in my personal life. I went from knowing very little about IT in business to becoming productive as an IT Support executive in 6 months and am now growing to become a Junior Software Developer."
- Taine Redgard, 12 months into his apprenticeship with ORCA Service Technologies.

• You’ll be given responsibility from day one, and you’ll have to develop fast
• You’ll be an invaluable part of our team. Workload will vary and no two days will ever feel the same
• You will have full ownership of your own projects, as well as still contributing to the bottom line
• Energy, enthusiasm and fresh thinking, we’re fully open to your ideas. Working within an SME you will be expected to make an impact
• Work in a challenging international environment
• Clear progression and personal development plan with regular reviews & feedback
• Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a three-month probation
• Continuous development and training opportunities from seminars, conferences, 1-2-1s with Directors, and networking events to recognised professional qualifications. We have the awards to back this up - Princess Royal Training Awards, Institute of Leadership & Management (ILM) Assured.