Junior IT Support Analyst — Apprenticeship Path

Arcona Group Ltd; Harlow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Arcona Group Ltd is seeking a proactive Assistant IT Support Analyst to join its IT team in a growing environment. The role targets applicants with 6 months+ IT support or service desk experience and an interest in an apprenticeship to build technical skills.

You will be the first point of contact for IT issues, assisting with account management, software and hardware troubleshooting, and device deployments. A collaborative, customer-focused approach is essential.

Qualifications

• 6 months to 1 year of IT support or service desk experience.
• Basic troubleshooting on Windows and desktop apps.
• Familiar with Microsoft 365 apps such as Outlook, Teams, Word and Excel.
• Understanding of service desk ticketing and incident management.

Responsibilities

• Be the first point of contact for IT support requests via calls, email and ticketing systems.
• Log, categorize, prioritise and manage incidents in line with SLAs.
• Diagnose and resolve common hardware/software issues on Windows devices and printers.
• Assist with user accounts, password resets and access management.
• Support device deployments, onboarding and leaver processes, and escalation when needed.
• Record keeping in the ITSM system and contribute to knowledge base improvements.

Skills

Customer service

Communication

Time management

Problem solving

Team collaboration

Tools

Windows OS

Microsoft 365

Intune

AD / Active Directory

Job description

Arcona Group Ltd is seeking a proactive Assistant IT Support Analyst to join its IT team in a growing environment. The role targets applicants with 6 months+ IT support or service desk experience and an interest in an apprenticeship to build technical skills.

You will be the first point of contact for IT issues, assisting with account management, software and hardware troubleshooting, and device deployments. A collaborative, customer-focused approach is essential.