IT Support Apprentice

ORCA Service Technologies; Maidenhead; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

36 days holiday (28 + bank holidays)

Pension scheme

Life insurance

HealthShield healthcare & wellbeing

Annual discretionary bonus

Income protection scheme

Long service awards

Employee referral scheme

Sales lead referral scheme

Development & training

Annual cost-of-living pay review

Job summary

ORCA Service Technologies, a fast-growing software development startup in Maidenhead, invites applications for an IT Support Apprentice. You will be involved in IT support, ticket management, and assisting developers on projects while learning quickly on the job.

You’ll join a dynamic team with growth opportunities, working on diverse tasks in a high-paced SME environment. Training, mentorship and progression through OST Leadership Academy are provided.

Qualifications

• Basic IT knowledge and eagerness to learn on the job.
• Good communication skills across multiple methods.
• Ability to learn quickly in a high-paced environment.
• Able to work in a team as well as independently.
• Preferred: IT hardware skills and prior IT education/experience.

Responsibilities

• Handle IT support activities: categorising, prioritising and solving tickets.
• Support senior/junior developers on projects and development activities.
• Work with customers to scope incoming project requests.
• Understand OST’s systems to develop and support customers.
• Take customer contact and project ownership around your development work.

Skills

Basic IT knowledge

Good communication skills

Ability to learn quickly

Teamwork

Education

Prior IT education/experience

Tools

Microsoft Office

IT hardware skills

Job description

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Full time, Permanent.

Are you looking to start a career in IT and want to join a fast-growing international software development start up? Are you looking for a role where you can learn, develop and grow quickly?

We are ORCA Service Technologies, and we create killer software applications. ORCA Service Technologies is a small software development firm located in Maidenhead, UK. Our mission is to deliver simple to use, high quality, affordable IT solutions for Facility Service organisations.

Our team started by developing bespoke software a Facility Service organisation focussed on commercial kitchen maintenance. We created custom android and windows apps for them. We now deliver cloud-based software internationally for a growing customer base.

We are looking for an apprentice to join our software support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job.

As an IT apprentice at ORCA Service Technologies (OST), you will be challenged with a diverse set of responsibilities including IT support and understanding user’s issues.

• Responsible for IT support activities (categorising, prioritising, and solving tickets)
• Support senior and junior developers on ground-breaking projects and cutting-edge development activities
• Working closely with customers to scope incoming project requests
• Understand OST’s organisational systems to develop and support customers
• Responsible for customer contact and project ownership around your development works

You will be joining a dynamic team with ranging sets of experience levels: from junior interns to seasoned professionals with more than 20 years’ experience.

If you are a team player, have basic IT knowledge, like a high paced working environment and are looking for an opportunity to learn more about information technology then this is the opportunity for you.

• Have a basic understanding of Microsoft Office
• Have a basic understanding and passion for IT
• Ability to learn quickly on the job
• Ability to work in a team as well as independently
• Preferred: IT hardware skills
• Preferred: Prior education and/or working experience in IT
• Preferred: Good communication skills through a variety of methods

"Joining the IT Support Apprenticeship has changed my life, both in my career and in my personal life. I went from knowing very little about IT in business to becoming productive as an IT Support executive in 6 months and am now growing to become a Junior Software Developer."
- Taine Redgard, 12 months into his apprenticeship with ORCA Service Technologies.

• You’ll be given responsibility from day one, and you’ll have to develop fast
• You’ll be an invaluable part of our team. Workload will vary and no two days will ever feel the same
• You will have full ownership of your own projects, as well as still contributing to the bottom line
• Energy, enthusiasm and fresh thinking, we’re fully open to your ideas. Working within an SME you will be expected to make an impact
• Work in a challenging international environment
• Clear progression and personal development plan with regular reviews & feedback
• Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a three-month probation
• Continuous development and training opportunities from seminars, conferences, 1-2-1s with Directors, and networking events to recognised professional qualifications. We have the awards to back this up - Princess Royal Training Awards, Institute of Leadership & Management (ILM) Assured.

At ORCAserv, we are proud to be an equal opportunity employer and are dedicated to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We actively encourage applications from people of all backgrounds, including those who are underrepresented in our industry, and we strive to create an environment that reflects the diverse communities we serve.ORCAserv's GDPR policy is that all details provided at the time of your application will be retained for a minimum of 180 days before being deleted. At that time you will receive an e-mail asking whether you would be happy for ORCAserv to retain your details for a further 180 days.You are able to request your personal data be removed at anytime by e-mailing [e-mail] Select...