Junior IT Support Analyst — Apprenticeship Path

Arcona Group Ltd

Essex

On-site

GBP 21,000 - 27,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Arcona Group Ltd is seeking a proactive Assistant IT Support Analyst to join our growing IT team. You will provide first-line support for hardware, software, and account issues, working with experienced colleagues to develop your technical skills through our apprenticeship programme.

Ideal candidates have 6 months to 1 year in IT support or a service desk, strong customer service, and solid knowledge of Windows and Microsoft 365.

Qualifications

6 months to 1 year of IT support or helpdesk experience.
Basic troubleshooting across Windows and desktop apps.
Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel).
Knowledge of ticketing systems and incident management.
Strong communication and customer service skills.
Ability to manage multiple tasks and priorities.
Positive, professional, collaborative attitude.

Responsibilities

Act as the first point of contact for IT support requests via phone, email, and service desk systems.
Log, categorise, prioritise, and manage incidents and service requests in line with agreed service levels.
Diagnose and resolve issues related to Windows devices, Microsoft 365 applications, printers, and peripherals.
Assist with user account administration, password resets, and access management.
Support new starter, leaver, and device deployment processes.
Escalate complex issues to 2nd/3rd line teams when needed.
Maintain records in the IT Service Management system.
Assist with hardware builds, software installations, and routine maintenance.
Contribute to knowledge base development and continuous improvements.
Follow IT security policies and best practices for user requests.