IT Support Analyst | St Albans | Up to £38k

Red Door Recruitment; St Albans; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A prominent recruitment agency in St Albans is seeking an IT Support Analyst to provide technical support in a friendly, professional atmosphere. The ideal candidate has over two years of experience and strong skills in Windows and Exchange administration. This role offers a competitive salary up to £38k, opportunities for progression, and various employee benefits including a bonus scheme and options for remote work.

Benefits

25 days holiday, increasing to 30 after 4 years

Bonus scheme up to 30% of salary

Contributory pension scheme

Private medical insurance

Discounts for gym membership, travel, and cinema

Free parking

Qualifications

• 2 years+ in IT Support/Service Desk Analyst role.
• Pro-active attitude with a desire to help people.
• Strong knowledge of Windows 10 and Exchange servers.

Responsibilities

• Provide support to internal and external users.
• Prioritise and respond to tickets from multiple channels.
• Monitor and maintain computer systems and networks.

Skills

Pro-active attitude

Excellent written and communication skills

Good organisation and prioritising skills

Strong Windows desktop knowledge

Exchange server administration

Active Directory and Group Policy

Administration of Azure AD / Office 365

Office / O365 applications including Teams

Job description

Overview

IT Support Analyst | St Albans | Up to £38k

We are recruiting an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT. This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up. This is an excellent opportunity with encouraged development and progression on offer.

What’s in it for you?

Salary: Up to £38k depending on experience

Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift

Option to work from home 1 day per week after training period

25 days holiday (increasing to 30 after 4 years)

Bonus scheme after 6 months of service – up to 30% of salary

Contributory pension scheme

Life insurance benefit (4 x salary)

Private medical insurance

Discounts scheme for gym membership, travel and cinema

Free parking

Key responsibilities

• Provide support to internal and external users
• Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups
• Communicating with customers to help them resolve any technical issues
• Perform diagnostic and root cause analysis
• Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications

What the employer is looking for

• 2 years + in a similar IT Support/Service Desk Analyst role
• Pro-active attitude with a desire to help people
• Excellent written and communication skills
• Good organisation and prioritising skills
• Strong Windows desktop knowledge and administration (Windows 10)
• Exchange server admin (Exchange 2013/2016)
• Active Directory and Group Policy
• Administration of Azure AD / Office 365
• Office / O365 applications including Teams

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.