IT Support Analyst: End-to-End Tech Help & Security

H+H International; Pollington; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Life Insurance

Employee Assistance Programme

Bonus

Job summary

H+H International in Pollington, East Yorkshire, seeks an IT Support Analyst to provide effective technical support and maintain IT systems across the UK and Northern Europe. This permanent, full-time role covers incident handling, end-user device support, and IT infrastructure tasks.

You will contribute to projects, ensure security and policy compliance, and collaborate with teams in a modern manufacturing environment.

Qualifications

• Solid secondary education (English and Maths essential).
• Higher education qualification required (NHD/HNC/NVQ/A‑LEVEL or equivalent).
• Proven IT Support experience with hands-on hardware/software maintenance.
• Ability to communicate at varying levels with diverse groups.
• Strong commitment to outstanding customer service.
• Able to research PC issues and diagnose/resolve problems.
• Hands-on with Microsoft Copilot, Power Apps, Power Automate or Power Platform.
• Excellent spoken and written English.

Responsibilities

• Provide incident and service request support across hardware, software, and systems.
• Maintain ownership of incidents through to resolution, engaging third parties when needed.
• Support end-user devices, operating systems and Microsoft 365 apps.
• Assist in IT infrastructure administration including networks, servers and cloud services.
• Contribute to root-cause analysis and IT projects and service improvements.
• Maintain accurate records of incidents and changes; document knowledge.
• Ensure compliance with IT policies, security standards and data protection.

Skills

IT Support

Customer Service

Problem Solving

Communication

English Proficiency

Research Skills

Education

Higher education qualification (NHD/HNC/NVQ/A-Level)

Tools

Microsoft Copilot

Power Apps

Power Automate

Power Platform

Microsoft 365

Job description

H+H International in Pollington, East Yorkshire, seeks an IT Support Analyst to provide effective technical support and maintain IT systems across the UK and Northern Europe. This permanent, full-time role covers incident handling, end-user device support, and IT infrastructure tasks.

You will contribute to projects, ensure security and policy compliance, and collaborate with teams in a modern manufacturing environment.