IT Support Desk Analyst

Castle Employment Group; Hessle; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Salary range £26,500–£32,000 per year

26 days + bank holidays

Health benefits

Training & certifications

Learning & development opportunities

Team social events

On-site parking

Working from home arrangements

Job summary

Castle Employment Group is recruiting for an IT Support Analyst to join a growing technology business in the Hull/Hessle area. You will provide first-line IT support, troubleshoot issues, and assist customers while developing technical skills in a busy environment. The role offers a permanent, full-time position with a clear career path.

Salary range £26,500–£32,000 per year (DOE). 26 days' annual leave plus bank holidays, health benefits and funded training opportunities are provided.

Qualifications

• Experience providing IT support and resolving technical issues.
• Familiarity with MSP environments is a plus.
• Able to manage multiple priorities in a fast-paced support role.

Responsibilities

• Provide first-line technical support across a range of IT issues.
• Troubleshoot hardware, software and connectivity problems.
• Manage support tickets and work towards timely resolutions.
• Support users with Microsoft 365 and Windows environments.
• Handle customer enquiries via phone and support systems.
• Escalate complex issues when required.
• Collaborate with colleagues to maintain high service standards.

Skills

Problem solving

Communication

Customer service

Tools

Microsoft 365

Windows

Job description

Location: Hull / Hessle area

Salary: £26,500 - £32,000 per annum (DOE)

Job Type: Permanent, Full-time

Are you an IT Support professional who enjoys troubleshooting, solving technical problems and delivering excellent customer service?

Castle Employment Group is recruiting for an IT Support Analyst to join an established and growing technology business in the Hull area.

This is a great opportunity to join a supportive technical team where no two days are the same. You'll be working with a range of customers, resolving IT issues and continuing to develop your technical skills in a busy, varied environment.

The Role

As an IT Support Analyst, you'll be responsible for providing responsive and effective technical support, helping customers resolve issues and ensuring a positive service experience.

Your responsibilities will include:

• Providing first-line and general technical support across a range of IT issues.
• Troubleshooting hardware, software and connectivity problems.
• Managing support tickets and working towards timely resolutions.
• Supporting users with Microsoft 365 and Windows environments.
• Handling customer enquiries via telephone and support systems.
• Escalating more complex technical issues when required.
• Working closely with colleagues to maintain high service standards.

About You

We're looking for someone who enjoys problem-solving, communicates confidently and has a genuine interest in IT and technology.

Ideally, you'll have experience or knowledge of

• Microsoft 365 and Windows operating systems.
• Basic networking and IT infrastructure.
• Diagnosing and resolving technical issues.
• Working with IT support tickets or service desk systems.
• Providing technical support to customers or internal users.

Previous experience within an IT support, service desk or Managed Service Provider (MSP) environment would be advantageous.

You'll also need to be organised, adaptable and comfortable managing multiple priorities in a customer-focused environment.

What's on Offer?

• Salary of £26,500 - £32,000, depending on experience.
• 26 days' annual leave plus bank holidays, increasing with service.
• Health and wellbeing benefits.
• Funded training and professional certifications.
• Dedicated learning and development opportunities.
• Company social events and team activities.
• On-site parking.
• Planned working-from-home arrangements.
• Supportive team environment with opportunities to develop your technical career.