IT Support Desk Analyst

Castle Employment Group; Hull and East Yorkshire; On-site; GBP 27,000 - 32,000; Full time

Job summary

Castle Employment Group is recruiting for an IT Support Analyst to join a growing technology business in the Hessle/Hull area. You will work within a busy Technical Support Team, resolving a range of IT issues and helping customers with password resets and Microsoft 365 queries.

You will provide customer-focused support and aim to resolve issues promptly, while developing your technical knowledge in a collaborative environment.

Responsibilities

• Provide responsive IT support to customers in a busy technical environment.
• Troubleshoot and resolve day-to-day IT issues from password resets to Microsoft 365 queries.
• Prioritise workloads and adapt to changing customer requirements to deliver timely resolutions.

Job description

IT Support Analyst

Location: Hessle / Hull area

Salary: £26,500 - £32,000 per annum

Job Type: Permanent, Full-time

Working Pattern: To be confirmed

Role Overview

We are recruiting for an IT Support Analyst to join an established technology business in the Hessle/ Hull area.

This is an opportunity to join a busy technical support environment where you will help customers resolve a wide variety of day-to-day IT issues. Requests can range from straightforward password resets and Microsoft 365 queries through to more business-critical technical issues, so you will need to be comfortable prioritising workloads and adapting to different customer requirements.

Working as part of the Technical Support Team, you will provide responsive, customer-focused support while aiming to resolve issues effectively at the earliest opportunity.

The role would suit someone with a genuine interest in IT and technology who enjoys troubleshooting, speaking with customers and developing their technical knowledge.