IT Support Engineer

Oscar Technology; Doncaster; On-site; GBP 26,000 - 35,000; Full time

Job summary

Oscar Technology in Doncaster is seeking an IT Support Analyst to join a busy internal IT team. You will be the first point of contact for IT support, taking ownership from diagnosis to resolution and occasional travel to other sites.

This permanent, on-site role focuses on solving Windows and Microsoft 365 issues, configuring devices, and maintaining clear service records for end users.

Qualifications

• Service desk or IT support experience required.
• Solid knowledge of Windows and Microsoft 365.
• Experience with Active Directory and user administration.
• Experience using a ticketing system and documenting issues.

Responsibilities

• Respond to IT incidents and service requests via phone, email, and ticketing.
• Troubleshoot Windows devices, apps, email, and common software.
• Manage user accounts and permissions in Active Directory and M365.
• Configure and deploy devices such as laptops and printers.
• Provide on-site support at other sites when required.

Skills

Windows

Microsoft 365

Active Directory

Ticketing system

User support

Driving licence

Job description

IT Support Analyst

Location: Doncaster
Type: Permanent

We're recruiting an IT Support Analyst to join an established internal IT team. This is a varied, user-facing role supporting colleagues with day-to-day technical issues, service requests and device setup across multiple sites.

You'll be the first point of contact for IT support, taking ownership of tickets from initial diagnosis through to resolution or escalation. It's a good opportunity for someone with service desk experience who enjoys troubleshooting, helping users and developing their technical skills.

What you'll be doing

• Responding to IT incidents and service requests by phone, email and through the ticketing system
• Troubleshooting Windows devices, Microsoft 365 applications, email and common software issues
• Managing user accounts and permissions in Active Directory and Microsoft 365
• Configuring and deploying laptops, desktops, mobile devices and printers
• Installing software and supporting device updates
• Keeping tickets and technical documentation accurate and up to date
• Spotting recurring issues and working with the wider IT team on lasting fixes
• Providing occasional on-site support at other locations

What we're looking for

• Experience in a service desk, desktop support or IT support role
• Good working knowledge of Windows and Microsoft 365
• Exposure to Active Directory user administrationConfidence troubleshooting hardware, software and access issues
• Familiarity with a ticketing system
• Clear communication skills and a helpful approach to supporting users
• A full UK driving licence and willingness to travel to other sites when needed