IT Support Analyst - 1st/2nd Line, Cloud & Azure

Once For All; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A cloud-based SaaS provider in the UK seeks an IT Support Specialist to deliver first and second line support to on-site and remote staff. You will manage IT systems, ensure 100% uptime, and assist with Office 365 and Azure support while adhering to quality and security standards. The position requires excellent communication, analytical skills, and industry experience in first line support. The role offers a range of benefits, including medical insurance and a wellness fund.

Benefits

Wellness fund or Private Medical Insurance (dependent upon role)

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Holiday purchase scheme up to 5 days

24/7 Employee Assistance Programme

Team and company offsite events

Qualifications

• Industry experience of first line support.
• Ability to work as part of a team or alone as needed.
• Excellent client-facing and internal communication skills (both written and verbal).

Responsibilities

• Provide first and second line support for company employees.
• Assist with Office 365 management and support.
• Deliver projects on-time and to the brief given.

Skills

Customer service

Attention to detail

Analytical skills

Problem-solving

Communication skills

Multi-tasking

Tools

Windows Operating Systems

Microsoft Office

Job description

A cloud-based SaaS provider in the UK seeks an IT Support Specialist to deliver first and second line support to on-site and remote staff. You will manage IT systems, ensure 100% uptime, and assist with Office 365 and Azure support while adhering to quality and security standards. The position requires excellent communication, analytical skills, and industry experience in first line support. The role offers a range of benefits, including medical insurance and a wellness fund.