IT Support Analyst

Hunter Selection; Taunton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established organisation in Taunton is seeking an IT Support Analyst to provide day-to-day IT support and work on core business system improvements. The role involves managing support requests and maintaining case management systems. Ideal candidates will have hands-on IT support experience, familiarity with case management systems, and strong skills in Microsoft technologies. This position offers a competitive salary of £30,000-£35,000, along with extensive benefits including private healthcare and an enhanced pension.

Benefits

25 days holiday plus bank holidays

Enhanced pension

Bonus scheme

Private healthcare

Life assurance

Sickness benefit allowance

Cycle to work scheme

Health and wellbeing benefits

Employee discount scheme

Qualifications

• Experience in a hands-on IT support role within a professional environment.
• Previous exposure to case management or workflow-based systems.
• Strong experience supporting Microsoft technologies.

Responsibilities

• Provide day-to-day IT support across applications, systems and hardware.
• Support and maintain a case management system.
• Assist with system upgrades and testing.

Skills

Hands-on IT support experience

Experience with case management systems

Support for Microsoft technologies (M365, Active Directory, Exchange)

Problem-solving skills

Clear communication

Job description

IT Support Analyst - Taunton - £30,000-£35,000 + Benefits

We're recruiting an IT Support Analyst to join a well-established organisation with a strong focus on systems, processes and user experience. This is a hands‑on role combining day‑to‑day IT support with involvement in the support and improvement of core business systems.

You’ll work closely with users across the organisation, supporting both standard IT services and a central case management platform.

Benefits for the IT Support Analyst

• 25 days holiday plus bank holidays (increasing with service)
• Enhanced pension
• Bonus scheme
• Private healthcare
• Life assurance
• Sickness benefit allowance
• Cycle to work scheme
• Health and wellbeing benefits
• Employee discount scheme

As an IT Support Analyst, you will

• Provide day‑to‑day IT support across applications, systems and hardware.
• Support and maintain a case management system, including configuration, user support and documentation.
• Assist with system upgrades, enhancements, testing and change activity.
• Create and maintain clear system and process documentation.
• Support basic data tasks, including checks, maintenance and simple reporting.
• Manage support requests via phone, email and in person, delivering a professional service.

What you’ll bring as the IT Support Analyst

• Experience in a hands‑on IT support role within a professional or corporate environment.
• Previous exposure to case management or workflow-based systems.
• Strong experience supporting Microsoft technologies (M365, Active Directory, Exchange).
• Basic understanding of database concepts and structured data.
• Ability to balance user support with ongoing system improvement work.
• Clear communicator with strong problem‑solving skills and attention to detail.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business