IT Support Analyst

Saria; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global company in the United Kingdom is seeking an IT Support Analyst to join their Doncaster team. In this full-time, site-based role, you will provide technical support, manage user accounts, and assist with systems analysis. Ideal candidates have a degree in IT, experience in customer-focused IT support, and strong knowledge of Microsoft 365. This position offers a competitive salary and opportunities for ongoing training and development.

Benefits

Competitive salary and benefits package

Opportunity to work with modern technologies

Ongoing training and development

Qualifications

• Degree or equivalent experience in an IT-related field.
• Experience in an in-house, customer-focused IT support role.
• Strong working knowledge of Microsoft 365 and Windows operating systems.

Responsibilities

• Provide 1st and 2nd line technical support across the business.
• Diagnose and troubleshoot user problems.
• Manage user accounts and access permissions.
• Create and maintain user guides and training materials.
• Support maintenance of networks and infrastructure.

Skills

Technical support

Communication skills

Organizational skills

Microsoft 365

Windows operating systems

Networking basics

Education

Degree in IT-related field or equivalent experience

Job description

IT Support Analyst Doncaster

Join a growing global business that is driving innovation across the food, energy, and sustainability sectors.

About Us

SARIA’s UK operations are part of a global group with a market‑leading presence across multiple industries linked to the food chain. From producing high‑quality products for human and animal foodstuffs to renewable energy and biofuels, we play a vital role in sustainable resource management. With a UK turnover approaching £280 million and 1,000 employees across 19 sites, we are a diverse and forward‑thinking organisation and we are growing.

The Opportunity

As part of our ongoing digital transformation, we are looking for a proactive IT Support Analyst to join our Doncaster‑based Information and Digital Services team. This full‑time, permanent, site‑based role (Monday to Friday, 40 hours per week) offers the chance to support a wide range of IT systems across SARIA’s UK and international operations. You’ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovative IT environment.

What You’ll Be Doing

• Provide 1st and 2nd line technical support across the business, resolving IT issues quickly and effectively.
• Diagnose and troubleshoot user problems, delivering clear and professional support.
• Manage user accounts and access permissions.
• Create and maintain user guides, procedures, and training materials.
• Support the maintenance of networks, infrastructure, and mobile devices across multiple sites.
• Track and document all support activity, ensuring issues are resolved and lessons are captured.
• Assist with systems analysis, solution evaluation, and process improvement projects.
• Help deliver training and build user confidence with new technologies.

About You

• A degree (or equivalent experience) in an IT‑related field.
• Experience in an in‑house, customer‑focused IT support role.
• Strong working knowledge of Microsoft 365, Windows operating systems, and basic networking.
• Excellent communication and organisational skills.
• A collaborative, proactive approach and the ability to work on your own initiative.

Why Join SARIA

• A competitive salary and benefits package.
• The opportunity to work with modern technologies in a growing international business.
• Ongoing training and development to support your career progression.

If you’re looking for an IT role where your ideas are valued and your work truly makes a difference we’d love to hear from you. Apply today and help shape the future of SARIA’s digital journey.