IT Supplier Relationship Manager

Serco Group plc; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global services firm is seeking an experienced IT Supplier Relationship Manager in the UK. The role requires managing key supplier relationships to ensure operational excellence and compliance with contractual commitments. Candidates should possess strong skills in Supplier Relationship Management, contract negotiation, and stakeholder engagement. This hybrid position offers competitive benefits, professional development opportunities, and a supportive work culture aiming to foster diversity and inclusion.

Benefits

25 days annual leave plus bank holidays

Flexible working options

Contributory pension scheme

Free onsite parking

Employee Assistance Programme

Health Cash Plans

Career development training

Qualifications

• Proven experience in Supplier Relationship Management or Procurement within IT.
• Experience managing multi-million-pound contracts and supplier relationships.
• Excellent communication and presentation skills.

Responsibilities

• Manage day-to-day performance of suppliers and drive service improvements.
• Collaborate with Procurement for contractual commitments and improvements.
• Produce financial and performance reports for senior leadership.

Skills

Supplier Relationship Management

ITIL frameworks

Contract negotiation

Stakeholder management

Analytical skills

Tools

Excel

Job description

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IT Supplier Relationship Manager

Hybrid / Full Time, Permanent — Band 4

Here at Serco, we’re seeking an experienced IT Supplier Relationship Manager (SRM) to take ownership of relationships with key IT suppliers. This pivotal role ensures our suppliers meet contractual obligations, deliver operational excellence, and drive commercial value across the IT supply chain.

You’ll work closely with the Heads of Product, Standard Service, Operational Teams, and Procurement to improve supplier performance, identify cost‑saving opportunities, and enhance service delivery across Serco’s global technology estate.

As part of this you will:

• Build and lead effective relationships with key IT suppliers and internal stakeholders.
• Manage the day‑to‑day performance of suppliers, driving service improvement and cost efficiency.
• Collaborate with Procurement to ensure contractual commitments are executed and opportunities for improvement are identified.
• Analyse supplier performance data, identify trends, and implement corrective actions where needed.
• Lead supplier onboarding, RFx activities, renewals, and ongoing contract management.
• Chair supplier performance and innovation forums, driving continuous improvement across the supplier base.
• Ensure compliance with risk, governance and due diligence requirements.
• Support strategic supplier classification, SRM framework implementation and process optimisation.
• Produce and present detailed financial and performance reports to senior leadership.
• Mediate effectively between internal teams and suppliers to resolve issues swiftly and constructively.
• Drive efficiency and innovation in supplier management to enhance Serco’s competitive capability.

What you will need to do the role:

• Proven experience in Supplier Relationship Management or Procurement, ideally within the IT category.
• Strong understanding of IT operations and ITIL frameworks.
• Experience managing multi‑million‑pound contracts, enterprise agreements and multi‑regional supplier relationships.
• Skilled in contract drafting, negotiation and commercial management.
• Excellent communication, presentation and stakeholder management skills.
• Highly analytical, detail‑oriented and proficient in Excel and performance reporting.
• A collaborative, proactive mindset with strong mediation and influencing skills.
• Commitment to Serco’s values and professional standards, with a strong moral compass.

Why Serco:

Serco’s purpose is to impact a better future – we bring together the right people, the right technology and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport and customer services in the UK & Europe, North America, Asia Pacific and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors; personal growth, achievement and development will be plentiful. You’ll also work with great people in a highly motivated, supportive environment where no two days are the same.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations – ranging from role specific training, leadership coaching, formal study and more to support you in building your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

Apply today to be part of a global organisation that drives meaningful change through operational excellence and supplier partnership.

All Serco employees must ensure that the line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.