IT Specialist

AVL Software and Functions GmbH; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive technology company is seeking a full-time IT Specialist for their Basildon location. This role involves delivering both remote and onsite support, managing IT incidents, and ensuring high service standards. Ideal candidates will have a strong background in IT support, excellent problem-solving skills, and familiarity with Windows Server and Microsoft 365. The position is temporary for 12 months but may lead to a permanent role based on performance and business needs, offering competitive benefits.

Benefits

Flexible working hours

Private Medical Insurance

Cycle to Work Scheme

25 days holiday

Qualifications

• Proven experience in delivering IT support.
• Ability to manage competing workloads effectively.
• Experience working within compliance environments such as ISO27001 and ISO9001.

Responsibilities

• Provide 1st and 2nd line IT support to users.
• Take ownership of support tickets and escalate issues where necessary.
• Manage IT assets and ensure accurate tracking.

Skills

1st and 2nd line IT support

Problem-solving skills

Time management

Customer-focused mindset

Networking technologies

Education

Experience with ISO27001 and ISO9001

Full, valid UK driving licence

Tools

Microsoft 365

VMware virtualisation

Jira Service Management

Job description

Select how often (in days) to receive an alert:

AVL Powertrain UK Ltd offers a job in the United Kingdom (GB) as

IT Specialist

AVL Powertrain UK Ltd is seeking a full-time IT Specialist to join a market-leading automotive organisation. This role offers a broad scope of responsibility, combining proactive and reactive IT support across the business. The successful candidate will take full ownership of support requests from multiple departments and serve as the first point of escalation for IT-related issues.

The position involves delivering high-quality remote and onsite support primarily to users based at the location in the South, with occasional coverage across the Midlands. In addition, the IT Specialist will lead local IT initiatives, drive continuous improvement of processes, and support the ongoing maintenance and development of infrastructure and network systems.

Please be aware that this temporary role is initially for a fixed term period of 12 months. However, this is subject to review with the view of being extended or made permanent based on the business requirements.

YOUR RESPONSIBILITIES

• Provide remote and onsite 1st and 2nd line IT and infrastructure support to internal and external users
• Ensure incidents and service requests are resolved efficiently and within agreed SLA targets
• Act professionally and approachably when supporting users at all times
• Take ownership of support tickets and act as a point of escalation for IT issues
• Work closely with the Head of IT and wider IT team to deliver improvement plans and strategic objectives
• Participate in the planning, implementation, and support of IT projects and new technologies
• Follow agreed IT processes, systems of work, and ITIL best practices
• Onboard new users, including full IT inductions and trainings
• Manage IT assets, ensuring accurate tracking of equipment issued and returned
• Raise and submit purchase orders for IT equipment and services
• Maintain clear and accurate documentation in line with QES and QMS standards
• Respond to and manage IT security incidents in line with company policies
• Machine builds, configuration, and deployment
• Software installation, deployment, and licence management
• User, group, and permissions management using Microsoft Identity Manager (MIM), Active Directory, Azure, Cloud Services, Citrix
• Backup configuration and monitoring (Avamar), including investigation of failed or missing backups
• Antivirus and endpoint protection monitoring and remediation
• Printer management, including troubleshooting and consumables ordering
• Server rack monitoring and basic infrastructure maintenance
• Mobile device management, including ordering, allocation, asset tracking, and usage analysis
• Proactive monitoring and management of the IT estate using a range of support and monitoring tools

YOUR PROFILE

Essential

• Proven experience delivering 1st and 2nd line IT support
• Flexible and positive approach to work, with a proactive “can-do” attitude
• Strong problem-solving skills, applying logical fault-finding methods and escalating issues to UK or HQ teams where appropriate
• Ability to deliver results within defined policies, processes, and governance frameworks
• Willingness to take ownership of the IT environment and be accountable for service performance
• Commitment to resolving issues correctly the first time, with a strong customer-focused mindset
• Solid experience with Windows Server and Windows desktop operating systems
• Strong working knowledge of Microsoft 365
• Excellent time management skills, with the ability to prioritise and manage competing workloads
• Good understanding of networking technologies, including routers, switches, firewalls, Wi‑Fi, and VPNs
• Excellent verbal and written communication skills
• Strong commitment to delivering world‑class customer service
• Desire to learn, develop, and align with the company’s philosophy and values
• Ability to work effectively as part of a collaborative team, demonstrating a friendly, helpful, and professional approach
• Comfortable working proactively and independently, using initiative to resolve complex technical issues
• Willingness to travel to other UK sites and occasionally overseas, as required
• Experience working within ISO27001 and ISO9001 compliant environments
• Full, valid UK driving licence

Desirable

• Experience with VMware virtualisation technologies
• Exposure to client backup solutions and backup monitoring
• Experience using IT service management or ticketing systems for incident resolution and documentation (Jira Service Management JSM)
• Familiarity with Nexthink or similar proactive monitoring tools
• Experience with hardware builds, primarily laptops with occasional desktop systems
• Software installation, maintenance, and lifecycle management
• Experience supporting mobile devices (Android and iOS), including Mobile Device Management (MDM)
• Experience managing antivirus and endpoint security solutions
• Working knowledge of Windows networking environments
• Strong understanding of Windows desktop and server operating systems
• Self‑motivated individual with a strong desire to learn and develop professionally
• Ability to communicate complex technical concepts clearly to non‑technical users
• Demonstrated interest in new and emerging technologies
• Experience with Voice over IP (VoIP) solutions, including Microsoft Teams
• Understanding of ITIL principles, particularly Continual Service Improvement
• Hands‑on experience with Active Directory and Group Policy
• Experience working with Windows Server environments
• Experience supporting Microsoft Exchange and SharePoint

WE OFFER

• EV Lease Scheme (Salary Sacrifice)
• Flexi‑time (applies to most roles)
• Private Medical Insurance and Health Cash Plan
• Cycle to Work Scheme
• 25 days holiday per year (increases by 1 day annually up to the max. of 28 days)
• Special occasion leave (eligibility after probation, subject to conditions)
• Pension scheme
• Life Assurance and Income Protection Insurance
• One paid professional membership annually

If an offer of employment is made, applicants are required to undergo a DBS check. Offers of employment are subject to a satisfactory DBS check and the company reserves the right to withdraw its offer in the event that the applicant has unspent criminal convictions.

Job posted on: 09/02/2026

Closing date: 06/03/2026

We look forward to receiving your details for the unique opportunity to join our growing, high‑tech, international team.

Location: Basildon, GB

Company: AVL Powertrain UK Ltd

Job Function: IT & Software

Contract Type: Temporary

Posting Date: Feb 9, 2026

Job ID: 38923

About AVL

AVL is one of the world’s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e‑mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.