IT Solutions Technician Apprentice — School IT & Network Support

LMP Group; Etling Green; Remote; GBP 19,286,000 - 23,419,000; Full time

Job summary

Dereham Neatherd High School is seeking an IT Solutions Technician Apprentice to join our team and help maintain and support the school's IT infrastructure. You will assist with network access, cybersecurity, and user assistance for staff and students across the Trust.

This Level 3 apprenticeship combines online learning with practical on‑the‑job training, lasts around 37 hours per week, and requires you to have a car.

Qualifications

• Knowledge of Microsoft 365, including Teams, Word, Excel, and Outlook.
• Experience with installing, upgrading, and maintaining software and PC hardware.
• Understanding of basic networking systems and troubleshooting.
• Strong time management and organisational skills.
• Ability to communicate clearly and effectively with staff, students, and external contacts.
• Commitment to safeguarding and data protection principles.
• Driver's Licence and own car.

Responsibilities

• Provide first-line support for IT issues and service requests via the central helpdesk.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
• Set up new users, manage accounts, and remove access when staff or students leave.
• Support the maintenance and repair of IT equipment, printers, and classroom devices.
• Assist with routine system backups and ensure network stability across the school.
• Provide technical assistance for audio‑visual equipment and school events.
• Contribute to IT projects and upgrades across the Trust.
• Support cybersecurity awareness and promote safe digital practices among staff and students.
• Uphold safeguarding responsibilities and maintain confidentiality at all times.

Skills

Microsoft 365

Tech support

Networking basics

Communication

Safeguarding awareness

Education

Level 3 IT Solutions Technician Apprenticeship

Tools

PC hardware

Software installation

Job description

Dereham Neatherd High School is seeking an IT Solutions Technician Apprentice to join our team and help maintain and support the school's IT infrastructure. You will assist with network access, cybersecurity, and user assistance for staff and students across the Trust.

This Level 3 apprenticeship combines online learning with practical on‑the‑job training, lasts around 37 hours per week, and requires you to have a car.