Level 3 IT Solutons Technician Apprenticeship

lmpgroup; Hempstalls; On-site; GBP 15,000 - 19,000; Full time

Job summary

St Peters CofE Academy is offering a Level 3 IT Solutions Technician Apprenticeship. You will gain hands-on experience supporting IT systems for staff and students, working with the helpdesk, and assisting with hardware and software maintenance across the Academy.

The programme includes online training, a dedicated tutor, and progression towards the Level 3 IT Solutions Technician qualification over 18 months, with an 8.00 GBP/hour rate and a typical 37-hour week.

Qualifications

• GCSE English and Maths at Grade 4/C or above essential.
• Interest in IT and technology supporting staff and students.
• Basic understanding of networks and cloud services.

Responsibilities

• Provide day-to-day IT support for staff and students.
• Operate IT helpdesk and document issues.
• Assist in installing and maintaining hardware and software.
• Support online learning platforms and projects.
• Contribute to information security and backups.

Skills

Basic Windows knowledge

Network understanding

Customer service oriented

Communication skills

Willingness to learn

Education

GCSE English and Maths at Grade 4/C or above

Tools

Microsoft Windows

Google Workspace

VLE/Online learning platforms

IT Helpdesk software

Job description

Level 3 IT Solutons Technician Apprenticeship – St Peters CofE Academy

This apprenticeship offers hands‑on experience supporting the Academy's IT systems, helping to maintain a secure and efficient digital learning environment for staff and students.

The Role:

As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff, helping to create a secure and efficient digital learning environment.

Apprenticeship Overview:

• Salary: £8.00 per hour, automatic pay increase after one year on programme for 19+ year olds
• Working Week: Monday to Friday, 8:00am to 16.00pm (30 minute lunch break)
• Hours: 37 hours per week
• Duration: 18 months
• Level 3 IT Solutions Technician qualification Apprenticeship Standard qualification
• Online training supported by our dedicated tutor
• Location: Fenton Manor, Fenton, Stoke on Trent, Staffordshire, ST4 2RR

Qualifications:

• GCSE English and Maths at Grade 4/C or above essential

Main Duties:

The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time.

Duties will include:

• To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
• To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
• To carry out routine IT tasks and activities as delegated by the Line Manager
• To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils.
• To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides
• To assist teachers and pupils within the classrooms as requested by via the line manager
• To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
• To support the use of online learning systems and platforms, as well as online media and marketing activities
• To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates.
• To carry out routine maintenance tasks in accordance with Academy protocols
• To ensure backup procedures are followed
• To assist in monitoring and identifying threats to information security, including the student misuseof computers, and to report these to the relevant parties

All staff are expected to:

• Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
• Understand the concept of in loco parentis and be concerned for the development and well‑being of each student as a whole person through pastoral and spiritual leadership
• Take responsibility for their own professional development and support that of colleagues where appropriate
• Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
• Follow Trust policy and procedures in relation to keeping children safe in education

The Candidate:

Person specification

Desired skills, qualities and qualifications

Basic knowledge of Microsoft Windows operating systems

Basic understanding of network infrastructures and wireless networks or willing to learn

Basic knowledge of cloud services

Ability to maintain high degree of customer service and communicate effectively with staff, students and outside agencies

Good technical skills and communication skills

Knowledge of mobile devices including Apple and Android

Knowledge of Google Workspace

Qualities

Appropriately motivated and enjoy working with children and young people

A commitment to using discretion and respecting the need for confidentiality

Motivated to do the job well

Able to prioritise work and meet deadlines, whilst being mindful of wider academy needs

A pro‑active, ‘can-do’ approach

Strong team ethic and supportive of others

Flexible and adaptable, comfortable with changing priorities

Ability to work under pressure and to meet strict and shifting deadlines

A commitment to inclusive education and to the trust/academy ethos and values

An understanding of child protection and safeguarding in educational establishments A commitment to ongoing professional learning

Experience

Some experience of setting up or maintaining a variety of networked hardware – PCs, printers, laptops etc.

An understanding of the principles of Keeping Children Safe in Education and a commitment to ensuring the health, safety and wellbeing of all children Experience of working in a similar role

Experience of working in a school environment

Experience of using a VLE, online learning platform and/or intranet

Training and Development:

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

• Study towards a Level 3 IT Solutions Technician qualification
• Hands‑on experience supporting IT systems across multiple schools
• Mentoring from experienced IT professionals
• Regular progress reviews and development support

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship.

• Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship programme. Depending on the apprentice's needs, the frequency of these sessions may vary.

What is the expected career progression after this apprenticeship?

Potential progression into permanent IT support roles within the Trust or wider IT sector, subject to performance and organisational needs.

Pre‑employment checks: Please be aware that upon a successful offer of employment, the organisation will complete right‑to‑work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.

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