Level 3 IT Solutons Technician Apprenticeship

LMP Group; Stoke-on-Trent; On-site; GBP 12,000 - 16,000; Full time

Job summary

St Peters CofE Academy invites applications for a Level 3 IT Solutions Technician Apprenticeship. The role provides hands-on experience supporting the Academy's IT systems to maintain a secure and efficient digital learning environment for staff and students.

You will work with experienced staff, help maintain IT infrastructure, and develop technical and customer service skills relevant to education technology. DBS checks and safeguarding responsibilities apply.

Qualifications

• GCSE English and Maths at 9-4 (old A*-C) or Level 2 Functional Skills.
• Computing degree or equivalent.
• Basic knowledge of Microsoft Windows operating systems.
• Basic understanding of network infrastructures and wireless networks or willing to learn.
• Basic knowledge of cloud services.
• Ability to maintain high degree of customer service and communicate effectively with staff, students and outside agencies.
• Good technical skills.
• Good communication skills and able to respond helpfully and professionally to adults and young people.
• Knowledge of mobile devices including Apple and Android.
• Knowledge of Google Workspace.

Responsibilities

• Provide day to day IT support for Academy IT systems and teaching and learning.
• Operate the IT helpdesk system and log issues.
• Carry out routine IT tasks and activities as delegated by the Line Manager.
• Provide support for IT hardware, software, network and OS problems for staff and pupils.
• Assist in installing and maintaining Academy hardware including servers, workstations, projectors and printers.
• Assist teachers and pupils within classrooms with ICT as requested by line manager.
• Provide ICT support for Academy events and activities including staff training.

Skills

Windows OS

Networks

Cloud services

Customer service

Communication

Mobile devices

Google Workspace

Education

GCSE English & Maths 9-4

Computing degree or equivalent

Job description

Level 3 IT Solutons Technician Apprenticeship – St Peters CofE Academy

This apprenticeship offers hands‑on experience supporting the Academy's IT systems, helping to maintain a secure and efficient digital learning environment for staff and students.

The Role:

As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff, helping to create a secure and efficient digital learning environment.

Main Duties:

• The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time.
• To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
• To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
• To carry out routine IT tasks and activities as delegated by the Line Manager
• To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils.
• To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides
• To assist teachers and pupils within the classrooms as requested by via the line manager
• To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
• To support the use of online learning systems and platforms, as well as online media and marketing activities
• To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates.
• To carry out routine maintenance tasks in accordance with Academy protocols
• To ensure backup procedures are followed
• To assist in monitoring and identifying threats to information security, including the student misuseof computers, and to report these to the relevant parties
• To undertake any relevant training as required
• To participate in the Academy’s performance management process
• To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role

All staff are expected to:

• Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
• Understand the concept of in loco parentis and be concerned for the development and well‑being of each student as a whole person through pastoral and spiritual leadership
• Take responsibility for their own professional development and support that of colleagues where appropriate
• Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
• Follow Trust policy and procedures in relation to keeping children safe in education
• Observe health and safety requirements and play their part in ensuring a safe working environment
• Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences

The Candidate:

Person specification

Desired skills, qualities and qualifications

Education & Qualifications English and Maths GCSEs at 9-4 (old A*-C) or Level 2 Functional Skills

Computing degree or equivalent

Knowledge and Skills

• Basic knowledge of Microsoft Windows operating systems
• Basic understanding of network infrastructures and wireless networks or willing to learn
• Basic knowledge of cloud services
• Ability to maintain high degree of customer service and communicate effectively with staff, students and outside agencies
• Good technical skills
• Good communication skills and able to respond helpfully and professionally to adults and young people
• Knowledge of mobile devices including Apple and Android
• Knowledge of Google Workspace

Qualities

• Appropriately motivated and enjoy working with children and young people
• A commitment to using discretion and respecting the need for confidentiality
• Motivated to do the job well
• Able to prioritise work and meet deadlines, whilst being mindful of wider academy needs
• A pro‑active, ‘can-do’ approach
• Strong team ethic and supportive of others
• Flexible and adaptable, comfortable with changing priorities
• Ability to work under pressure and to meet strict and shifting deadlines
• A commitment to inclusive education and to the trust/academy ethos and values
• An understanding of child protection and safeguarding in educational establishments A commitment to ongoing professional learning

Experience

• Some experience of setting up or maintaining a variety of networked hardware – PCs, printers, laptops etc.
• An understanding of the principles of Keeping Children Safe in Education and a commitment to ensuring the health, safety and wellbeing of all children Experience of working in a similar role
• Experience of working in a school environment
• Experience of using a VLE, online learning platform and/or intranet

Training and Development:

• Study towards a Level 3 IT Solutions Technician qualification
• Hands‑on experience supporting IT systems across multiple schools
• Mentoring from experienced IT professionals
• Regular progress reviews and development support

What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship.

What is the expected career progression after this apprenticeship? Potential progression into permanent IT support roles within the Trust or wider IT sector, subject to performance and organisational needs.

Pre‑employment checks: Please be aware that upon a successful offer of employment, the organisation will complete right‑to‑work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.