IT Service Lifecycle Manager — Hybrid, Change & Value

Applause IT; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global technology services provider in Birmingham is seeking an experienced IT Service Lifecycle Manager. This role involves leading the full lifecycle of IT services, ensuring alignment with business needs while managing a small team. Candidates should have 7+ years of IT Service Management experience and a strong understanding of ITIL principles. The position offers hybrid working options and excellent professional growth opportunities.

Benefits

Flexible hybrid working

Opportunities for professional growth

Investment in technology and service quality

Qualifications

• 7+ years’ experience in IT Service Management, including 3 years in a leadership role.
• Deep understanding of ITIL principles and service lifecycle management.
• Experience with ITSM tools like ServiceNow or BMC Remedy.

Responsibilities

• Lead the full Service Lifecycle process from strategy to continual improvement.
• Manage the Service Portfolio to ensure alignment with business objectives.
• Oversee Release and Change Management ensuring controlled deployments.

Skills

IT Service Management

ITIL v4 principles

Change Management

Release Management

Service Transition Management

Stakeholder Management

Communication

Education

ITIL Foundation v4 certification

Tools

ServiceNow

BMC Remedy

Job description

A global technology services provider in Birmingham is seeking an experienced IT Service Lifecycle Manager. This role involves leading the full lifecycle of IT services, ensuring alignment with business needs while managing a small team. Candidates should have 7+ years of IT Service Management experience and a strong understanding of ITIL principles. The position offers hybrid working options and excellent professional growth opportunities.