IT Service Desk Technician – On-Site Bristol

Experis Austria; Gloucester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Employee Assistance Programme

Medical and dental cover

22 days' holiday plus bank holidays

Job summary

Experis is hiring a Technical Support Professional for an on-site role in Bristol. You will manage a queue of incidents and service requests using Remedy, investigate reported problems and complete standard changes in line with documented procedures.

The successful candidate will escalate complex issues when required, maintain accurate records, and communicate progress clearly with colleagues and stakeholders. UK nationals with five years residency are preferred due to clearance requirements.

Qualifications

• Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint.
• Strong communication and interpersonal skills.
• A methodical approach to investigating and resolving technical issues.
• Ability to manage multiple requests and prioritise workload effectively.
• Good attention to detail and accurate record-keeping.
• Ability to work effectively as part of a technical support team.

Responsibilities

• Manage and prioritise a queue of incidents and service requests using Remedy.
• Investigate technical issues and identify appropriate resolutions.
• Complete standard service requests and changes in accordance with documented procedures.
• Escalate complex or unresolved issues to senior team members when required.
• Maintain accurate records of investigations, actions and resolutions.
• Follow established IT service-management processes and operational procedures.
• Communicate clearly with colleagues and stakeholders regarding progress and outcomes.
• Ensure requests are completed within agreed timescales and service levels.

Skills

MS Office Suite

Word

Excel

Teams

SharePoint

Communication skills

Interpersonal skills

Troubleshooting

Multitasking

Record-keeping

Teamwork

Tools

Remedy

ITIL/ITSM platforms

PowerShell

Active Directory

Job description

Experis is hiring a Technical Support Professional for an on-site role in Bristol. You will manage a queue of incidents and service requests using Remedy, investigate reported problems and complete standard changes in line with documented procedures.

The successful candidate will escalate complex issues when required, maintain accurate records, and communicate progress clearly with colleagues and stakeholders. UK nationals with five years residency are preferred due to clearance requirements.