Desk Side and Technology Support Analyst

Searchability NS&D; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international organization is seeking a Desk Side and Technology Support Analyst in Bristol. This role involves providing 2nd line support, managing deployments, and ensuring efficient technology service management. Applicants must have active SC clearance and strong communication skills.

Qualifications

• 4+ years in corporate IT service management.
• Experience handling incidents and requests to SLA standards.

Responsibilities

• Responsible for incident resolution and service request fulfillment.
• On-site troubleshooting of hardware, software, and telephony.

Skills

Communication

Customer Service

Tools

ServiceNow

Job description

Desk Side and Technology Support Analyst

This role is based in Bristol, requiring presence on-site five days a week. It is an initial 6-month contract, with 37.5 hours per week, and requires an active SC clearance.

About the Client

The client is a leading international organization providing critical technology services across multiple sites, known for their professional environment and commitment to IT excellence. They are seeking a Desk Side and Technology Support Analyst to join their team due to increasing project demands.

The Role

You will be a key member of the regional 2nd line support team, responsible for incident resolution, service request fulfillment, on-site troubleshooting of hardware, software, and telephony. Your duties include deploying new technology, supporting site setups, maintaining AV and equipment rooms, and providing reporting and escalation for complex issues.

Essential Skills

• 4+ years in corporate IT service management
• Experience handling incidents and requests to SLA standards
• Managing deployments and equipment rooms confidently
• Proficiency with ServiceNow, hardware asset tracking, and reporting
• Driving license (for travel between local offices)
• Excellent communication and customer service skills

Application Process

To be considered, apply via this advert or email [e-mail]. For more information, call 0203 854 0120. By applying, you consent to processing your application for this role only.