Technical Support

Experis Austria; Gloucester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Employee Assistance Programme

Medical and dental cover

22 days' holiday plus bank holidays

Job summary

Experis is hiring a Technical Support Professional for an on-site role in Bristol. You will manage a queue of incidents and service requests using Remedy, investigate reported problems and complete standard changes in line with documented procedures.

The successful candidate will escalate complex issues when required, maintain accurate records, and communicate progress clearly with colleagues and stakeholders. UK nationals with five years residency are preferred due to clearance requirements.

Qualifications

• Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint.
• Strong communication and interpersonal skills.
• A methodical approach to investigating and resolving technical issues.
• Ability to manage multiple requests and prioritise workload effectively.
• Good attention to detail and accurate record-keeping.
• Ability to work effectively as part of a technical support team.

Responsibilities

• Manage and prioritise a queue of incidents and service requests using Remedy.
• Investigate technical issues and identify appropriate resolutions.
• Complete standard service requests and changes in accordance with documented procedures.
• Escalate complex or unresolved issues to senior team members when required.
• Maintain accurate records of investigations, actions and resolutions.
• Follow established IT service-management processes and operational procedures.
• Communicate clearly with colleagues and stakeholders regarding progress and outcomes.
• Ensure requests are completed within agreed timescales and service levels.

Skills

MS Office Suite

Word

Excel

Teams

SharePoint

Communication skills

Interpersonal skills

Troubleshooting

Multitasking

Record-keeping

Teamwork

Tools

Remedy

ITIL/ITSM platforms

PowerShell

Active Directory

Job description

ROLE TITLE: Technical Support Professional

LOCATION: Bristol, BS34 8JH - On-site
CLEARANCE: UK nationals only with a minimum of five years' UK residency
START DATE: 26 October 2026

We are actively looking to secure a Technical Support Professional to join Experis.

Experis Consultancy is a global organisation with a well-established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation continues to grow, with ambitious plans for further expansion. We form part of the ManpowerGroup, a global organisation with a collective annual turnover of more than $20 billion.

Experis UK partners with major clients across a range of industries. Our approach is personal, supporting both our clients and consultants throughout their assignments. We are passionate about training, technology and career development.

Role Summary

We are seeking a capable and customer-focused Technical Support Professional to join the team in Bristol. The successful candidate will manage a queue of technical issues and service requests, investigate reported problems and complete standard change requests in line with documented procedures.

You will be responsible for resolving incidents where possible and escalating more complex issues to senior team members when required. Strong organisational skills, attention to detail and a structured approach to troubleshooting are essential.

Key Responsibilities

• Manage and prioritise a queue of incidents and service requests using Remedy.


• Investigate technical issues and identify appropriate resolutions.


• Complete standard service requests and changes in accordance with documented procedures.


• Escalate complex or unresolved issues to senior team members when required.


• Maintain accurate records of investigations, actions and resolutions.


• Follow established IT service-management processes and operational procedures.


• Communicate clearly with colleagues and stakeholders regarding progress and outcomes.


• Ensure requests are completed within agreed timescales and service levels.

Essential Skills and Experience

• Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint.


• Strong communication and interpersonal skills.


• A methodical approach to investigating and resolving technical issues.


• Ability to manage multiple requests and prioritise workload effectively.


• Good attention to detail and accurate record-keeping.


• Ability to work effectively as part of a technical support team.

Desirable Skills

• Familiarity with ITIL processes, particularly ITIL 4.


• Understanding of Microsoft Active Directory and its role in access management.


• Experience with PowerShell scripting.


• Familiarity with Remedy or similar IT service-management platforms.


• Previous experience working in a technical support or service desk environment.

Working Arrangements

This is an on-site position based in Bristol, BS34 8JH. Remote working is not available for this role.

Applicants must be UK nationals and have a minimum of five years' UK residency in order to meet the clearance requirements.

Benefits Include

• Contributory pension scheme.


• Employee Assistance Programme.


• Medical and dental cover.


• 22 days' holiday plus bank holidays.


• Maternity pay, shared parental leave and paternity leave.


• Sick pay.


• Access to training and career-development opportunities.