Bristol Onsite IT Support Specialist

Computacenter; West of England; On-site; GBP 28,000 - 38,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Bristol. You will resolve incidents, fulfill service requests, and maintain a responsive, high-quality user experience.

Responsibilities include 2nd line incident resolution to SLA, coordinating with Level 3 teams, installing and configuring software/hardware, and supporting projects as needed. A strong Windows background and ITSM experience are essential.

Qualifications

• Strong Windows 10/11 knowledge and Office familiarity.
• LTSC Channels and KIOSK experience desirable.
• Basic understanding of SCCM/Active Directory.

Responsibilities

• Handle incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain <2% incident per month target.
• Complete assigned works within allocated timeframes.
• Undertake Project Tasks, supporting internal/external Project Managers.
• Undertake Non-Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install & configure software and hardware.

Skills

Windows 10/11

Desktop support

SLA resolution

ServiceNow ITSM

Networking basics

Active Directory basics

UK Driving Licence

SC Clearance

Tools

ServiceNow

SCCM

Active Directory

Job description

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Bristol. You will resolve incidents, fulfill service requests, and maintain a responsive, high-quality user experience.

Responsibilities include 2nd line incident resolution to SLA, coordinating with Level 3 teams, installing and configuring software/hardware, and supporting projects as needed. A strong Windows background and ITSM experience are essential.