Service Desk Analyst - Bristol

Experis - ManpowerGroup; West of England; On-site; GBP 25,000 - 34,000; Full time

Job summary

Service Desk Analyst based in Bristol is required to provide first-class IT support to employees across two offices. The role involves on-site and remote assistance, logging calls, and resolving hardware and software issues with a focus on customer service.

You will work 7.30am–5pm, five days a week, supporting Active Directory, MS 365, Windows OS, and networking basics. The position requires strong communication and problem-solving skills in a busy environment.

Qualifications

• Prior experience in IT Service Desk/Helpdesk (1st/2nd line).
• Experience logging calls via a ticketing system.
• Active Directory, MS 365 Admin, Windows OS support.

Responsibilities

• Provide technical support onsite or via phone/email.
• Handle a variety of systems and queries for employees across two offices.
• Work on-site in Bristol five days a week and support during shift 7.30am–5pm.

Skills

IT Service Desk

Call logging

Active Directory

MS 365 Administration

Windows OS

Hardware knowledge

Networking basics

Customer service

Tools

Call logging system

Job description

Service Desk Analyst - Bristol

This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to employees based across two offices.

This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email.

In order to be considered for this Service Desk Analyst role we are looking for most of the following experience:

• Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role
• Experience of logging calls through a call logging system
• Active Directory, MS 365 Administration, Windows OS support
• Hardware knowledge, laptops, desktops, monitors etc.
• Basic Networking - DNS/DHCP, VPN issues, IP configuration
• Excellent customer service skills

The Service Desk Analyst will be working on-site five days a week based in North Bristol with excellent transport links.

This role is covering a shift pattern between the hours of 7.30am and 5pm.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.