On-Site Technical Support Specialist (Bristol)

Experis Austria; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Employee Assistance Programme

Medical cover

22 days holiday + bank holidays

Parental leave

Job summary

Experis seeks a capable Technical Support Professional to join the Bristol team. You will manage a queue of technical issues and service requests, investigate problems and complete standard change requests in line with documented procedures.

You will resolve incidents where possible and escalate more complex issues to senior team members. Strong organizational skills, attention to detail and a structured approach to troubleshooting are essential.

Qualifications

• Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint.
• Strong communication and interpersonal skills.
• A methodical approach to investigating and resolving technical issues.
• Ability to manage multiple requests and prioritise workload effectively.
• Good attention to detail and accurate record-keeping.
• Ability to work effectively as part of a technical support team.
• Familiarity with ITIL processes, particularly ITIL 4.
• Understanding of Microsoft Active Directory and its role in access management.
• Experience with PowerShell scripting.
• Familiarity with Remedy or similar IT service-management platforms.
• Previous experience working in a technical support or service desk environment.

Responsibilities

• Manage and prioritise a queue of incidents and service requests using Remedy.
• Investigate technical issues and identify appropriate resolutions.
• Complete standard service requests and changes in accordance with documented procedures.
• Escalate complex or unresolved issues to senior team members when required.
• Maintain accurate records of investigations, actions and resolutions.
• Follow established IT service-management processes and operational procedures.
• Communicate clearly with colleagues and stakeholders regarding progress and outcomes.
• Ensure requests are completed within agreed timescales and service levels.

Skills

Communication skills

Methodical troubleshooting

Workload prioritisation

Attention to detail

Team-oriented

Tools

Word

Excel

Teams

SharePoint

Active Directory

Remedy

PowerShell

Job description

Experis seeks a capable Technical Support Professional to join the Bristol team. You will manage a queue of technical issues and service requests, investigate problems and complete standard change requests in line with documented procedures.

You will resolve incidents where possible and escalate more complex issues to senior team members. Strong organizational skills, attention to detail and a structured approach to troubleshooting are essential.