IT Service Desk Technician — Frontline Support & First-Time Fix

Bolton Nhs Foundation Trust; Farnworth; On-site; GBP 21,000 - 28,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a dynamic individual to join the IT service desk, delivering first point of contact for Bolton Hospital issues and queries. You will be part of a dedicated, customer-focused team providing excellent service and first time fixes.

The role emphasizes problem solving, fault diagnosis, and frontline user support to ensure smooth IT operations across the Trust. This is an exciting opportunity to start your career in a supportive NHS environment and contribute to

Qualifications

• Customer service oriented role requiring effective interaction with users.
• Ability to diagnose problems and find fault solutions.
• Ability to provide first-time fixes and frontline support.

Responsibilities

• Provide first point of contact for Bolton Hospital IT queries.
• Diagnose and troubleshoot user issues to resolve on first contact where possible.
• Support users on the front line and maintain high levels of customer service.

Skills

Customer service

Problem solving

First-time fix

Job description

Bolton NHS Foundation Trust is seeking a dynamic individual to join the IT service desk, delivering first point of contact for Bolton Hospital issues and queries. You will be part of a dedicated, customer-focused team providing excellent service and first time fixes.

The role emphasizes problem solving, fault diagnosis, and frontline user support to ensure smooth IT operations across the Trust. This is an exciting opportunity to start your career in a supportive NHS environment and contribute to