IT Service Desk Specialist — Customer-Focused Support

Nhs View All Jobs; Ilford; On-site; GBP 22,000 - 30,000; Full time

Job summary

NHS Trust is seeking a dedicated IT Service Desk professional to log and resolve calls within SLAs and provide a high-quality, timely, customer-focused support service during contracted hours. The role involves logging, tracking, and escalating issues as needed to maintain service levels.

Candidates should have an A Level or equivalent, with desirable degree-level qualifications and ITIL Foundation certification.

Qualifications

• Empathy, ownership when receiving users issues.
• Strong communication at all levels and ability to inspire confidence.
• Problem solving skills and attention to detail.

Responsibilities

• Log and resolve IT service desk calls within SLAs.
• Ensure calls are logged and closed promptly or escalated.
• Maintain high quality, timely, customer-focused IT support during contracted hours.

Skills

Empathy

Communication

Problem solving

Detail-oriented

Structured thinking

Analytical thinking

Education

A Level or equivalent

Degree level qualification

ITIL Foundation

Microsoft Certification (MCDST)

Vendor IT qualifications

Tools

Active Directory

Helpdesk logging software

MS Office

MS Project

MS Visio

Build/imaging software

Mobile device management

Job description

NHS Trust is seeking a dedicated IT Service Desk professional to log and resolve calls within SLAs and provide a high-quality, timely, customer-focused support service during contracted hours. The role involves logging, tracking, and escalating issues as needed to maintain service levels.

Candidates should have an A Level or equivalent, with desirable degree-level qualifications and ITIL Foundation certification.