IT Service Desk Technician

Bolton Nhs Foundation Trust; Farnworth; On-site; GBP 21,000 - 28,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a dynamic individual to join the IT service desk, delivering first point of contact for Bolton Hospital issues and queries. You will be part of a dedicated, customer-focused team providing excellent service and first time fixes.

The role emphasizes problem solving, fault diagnosis, and frontline user support to ensure smooth IT operations across the Trust. This is an exciting opportunity to start your career in a supportive NHS environment and contribute to

Qualifications

• Customer service oriented role requiring effective interaction with users.
• Ability to diagnose problems and find fault solutions.
• Ability to provide first-time fixes and frontline support.

Responsibilities

• Provide first point of contact for Bolton Hospital IT queries.
• Diagnose and troubleshoot user issues to resolve on first contact where possible.
• Support users on the front line and maintain high levels of customer service.

Skills

Customer service

Problem solving

First-time fix

Job description

Please note: This role is not eligible forsponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position. An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes. This is an customer care focused role and a great opportunity to start your career. Within this role you be:

• Customer focused service
• Problem solving and fault diagnosis
• Supporting users on the front line providing first time fixes
  The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.