NHS IT Support Engineer – Desktop & Network

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an IT Support professional to deliver proactive, responsive desktop and contact centre services. You will diagnose faults, provide remote and onsite support, and contribute to incident and service request resolution across Trust devices and systems.

You will maintain security and information governance, document processes, and support CPD within the IT team. A prior NHS environment experience is desirable.

Qualifications

• Relevant IT qualification (e.g. CompTIA A+, Microsoft certification) or equivalent practical experience.
• Degree in an IT-related subject or equivalent demonstrable experience.

Responsibilities

• Provide high-quality technical support within the Desktop Delivery function, supporting Contact Centre and field-based services across the Trust.
• Support and maintain PC hardware, Telephony, software, systems, and network infrastructure via telephone, portal, remote tools, and onsite visits.
• Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.
• Install, configure, and maintain desktop hardware and software in line with Trust standards.
• Maintain and update the IT asset database, ensuring all equipment is accurately recorded and tracked throughout its lifecycle.
• Carry out hardware builds, repairs, and decommissioning activities, including secure removal and destruction of PC hard drives.

Education

Relevant IT qualification or equivalent practical experience

Degree in an IT-related subject or equivalent demonstrable experience

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an IT Support professional to deliver proactive, responsive desktop and contact centre services. You will diagnose faults, provide remote and onsite support, and contribute to incident and service request resolution across Trust devices and systems.

You will maintain security and information governance, document processes, and support CPD within the IT team. A prior NHS environment experience is desirable.