Frontline IT Service Desk Engineer – Bolton
Outcomes First Group
14 days+
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Benefits offered by this job
Job summary
An educational organization in Bolton seeks a 1st line IT Service Desk Engineer to provide technical support across multiple locations. This role involves resolving incidents, supporting users with IT issues, and improving service efficiency. Ideal candidates will have experience in a support role and strong troubleshooting skills. This is a full-time office-based position with a salary of £24,375.20 per annum and offers various health and wellbeing benefits.
Qualifications
- 1 to 2 years’ experience in a 1st line support role.
- Basic knowledge of IT security and compliance.
- Attention to detail and ownership of tasks.
Responsibilities
- Provide 1st line support services for technical issues.
- Respond to and resolve incidents and service requests.
- Log and document incidents accurately and timely.
Skills
Basic experience with server environments (Windows)
Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure)
Basic understanding of cloud-based solutions (Microsoft 365)
Understanding of network technologies (Cisco Meraki, Smoothwall)
Ability to troubleshoot basic application issues
Experience in troubleshooting and supporting hardware and software
Excellent communication, organisational, and interpersonal skills
Education
Professional qualification in IT or a related degree
Job description
An educational organization in Bolton seeks a 1st line IT Service Desk Engineer to provide technical support across multiple locations. This role involves resolving incidents, supporting users with IT issues, and improving service efficiency. Ideal candidates will have experience in a support role and strong troubleshooting skills. This is a full-time office-based position with a salary of £24,375.20 per annum and offers various health and wellbeing benefits.
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