IT Service Desk Technician – Europe (1st/2nd Line)

Gbs Uk; Birmingham; On-site; GBP 50,000; Full time

Job summary

A global engineering leader is seeking a skilled Service Desk Technician to join their team in Birmingham. This role involves providing 1st and 2nd line support across Europe, managing support requests to ensure quick resolutions, and collaborating with global teams on projects. Candidates should have at least 3 years of IT support experience, a Bachelor's degree, and strong knowledge of Microsoft systems. Excellent benefits include 33 days holiday and a company pension scheme.

Benefits

33 Days Holiday

Company Pension Scheme

Life Assurance

Company events

Cycle to work scheme

Private dental insurance

Private medical insurance

Qualifications

• Minimum of 3 years of experience in 1st line IT support in a similar environment.
• Degree level education or equivalent.
• Experience of M365 support and administration.
• Good understanding of Microsoft operating systems/applications.
• Ability to work as part of a team and independently.

Responsibilities

• Provide 1st and 2nd line support to users and devices across Europe.
• Manage and prioritise support requests with the ticketing system.
• Collaborate with the global team on system upgrades and process improvements.
• Maintain documentation and contribute to knowledge sharing.
• Deliver quick resolutions with high customer service.

Skills

1st line IT support

Microsoft operating systems

scripting and automation

Microsoft Office

organisational skills

Education

Bachelor's degree

Job description

A global engineering leader is seeking a skilled Service Desk Technician to join their team in Birmingham. This role involves providing 1st and 2nd line support across Europe, managing support requests to ensure quick resolutions, and collaborating with global teams on projects. Candidates should have at least 3 years of IT support experience, a Bachelor's degree, and strong knowledge of Microsoft systems. Excellent benefits include 33 days holiday and a company pension scheme.