IT Service Desk Analyst — On-Call First-Line Support

Guys and St Thomas NHS Foundation Trust; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent NHS Trust in City of London is seeking an IT Service Desk Analyst to provide first-line technical support. The role includes managing incidents, responding to requests, and ensuring excellent customer service in a high-volume environment. Ideal candidates will have experience in IT support and strong communication skills. The position also requires adherence to ITIL best practices and may include out-of-hours support responsibilities. Applications close on December 1, 2025.

Qualifications

• Experience in a similar IT support role.
• Ability to work in a high call volume environment.
• Familiarity with ITIL best practices.

Responsibilities

• Provide first-line support for technical requests and incidents.
• Document user details, problems, and resolutions accurately.
• Manage incidents according to the agreed process.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Job description

A prominent NHS Trust in City of London is seeking an IT Service Desk Analyst to provide first-line technical support. The role includes managing incidents, responding to requests, and ensuring excellent customer service in a high-volume environment. Ideal candidates will have experience in IT support and strong communication skills. The position also requires adherence to ITIL best practices and may include out-of-hours support responsibilities. Applications close on December 1, 2025.