It Service Desk Analyst L2 (Information Technology)

ESSENTIAL EMPLOYMENT LTD; South Shields; On-site; GBP 32,000 - 45,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking an IT Service Desk Analyst L2 to diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune and Windows environments. You will support users, maintain service quality and collaborate with technical teams and suppliers.

The role requires 2-5 years in IT Support or Service Desk, strong troubleshooting skills, and excellent communication. This position offers both full-time and part-time hours on a temporary contract basis.

Qualifications

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations.
• Strong troubleshooting skills across Microsoft technologies
• Experience with Active Directory, Entra ID, Intune and Windows environments
• Knowledge of ITSM/ticketing systems
• Excellent customer service and communication skills

Responsibilities

• Diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies.
• Support users and ensure minimal disruption to business operations.
• Work closely with technical teams, third-party suppliers and mentor junior analysts where required.

Skills

Microsoft technologies

Active Directory

Entra ID

Intune

Windows environments

Tools

ITSM tools

Job description

It Service Desk Analyst L2 (Information Technology)

In this role, you'll diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies, supporting users and ensuring minimal disruption to business operations. You'll also work closely with technical teams, third-party suppliers and mentor junior analysts where required.

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations
• Strong troubleshooting skills across Microsoft technologies
• Experience with Active Directory, Entra ID, Intune and Windows environments
• Knowledge of ITSM/ticketing systems
• Excellent customer service and communication skills

This is a full time and part time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.