IT Service Desk Analyst

Reed Technology; Liverpool; Hybride; GBP 30 000 - 36 000; Plein temps

Résumé du poste

Reed Technology is seeking an IT Service Desk Analyst for Liverpool with remote working options. The role focuses on delivering high-quality 1st and 2nd line support, handling incidents and service requests, and maintaining excellent end-user service.

The position involves supporting Microsoft 365, Windows environments, and Active Directory, with on-site presence one day per week. The contract is 6 months+ with potential for permanency, paying £150 per day inside IR35.

Qualifications

• Experience in IT Service Desk or IT support roles.
• Strong knowledge of Microsoft 365, Active Directory and Windows.
• Experience using an ITSM tool, preferably ServiceNow.

Responsabilités

• Provide IT support via phone, email and ticketing systems.
• Log, troubleshoot and resolve incidents and service requests.
• Support users across Microsoft 365, Windows and mobile technologies.
• Manage user accounts and Active Directory administration.
• Collaborate with colleagues to resolve technical issues.
• Update tickets accurately and meet SLAs.

Connaissances

Microsoft 365

Active Directory

Windows environments

ITSM tool (ServiceNow)

Outils

ServiceNow

Description du poste

IT Service Desk Analyst

Liverpool/Remote (1 day per week on site)

6 Months + (Possibility to go permanent)

£150 per day (Inside IR35)

An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users.

Key Responsibilities

• Providing IT support via phone, email and ticketing systems
• Logging, troubleshooting and resolving incidents and service requests
• Supporting users across Microsoft 365, Windows and mobile technologies
• Managing user accounts and Active Directory administration
• Working closely with colleagues to elevate and resolve technical issues
• Updating tickets accurately and working to agreed SLAs

Skills & Experience

• Previous experience within an IT Service Desk or IT Support role
• Strong knowledge of Microsoft 365, Active Directory and Windows environments
• Experience using an ITSM tool, ideally ServiceNow
• Excellent customer service and communication skills
• Ability to prioritise workloads and work effectively in a fast-paced environment

This is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team