IT Service Desk Analyst II: Microsoft 365, AD & Intune Expert

ESSENTIAL EMPLOYMENT LTD; South Shields; On-site; GBP 32,000 - 45,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking an IT Service Desk Analyst L2 to diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune and Windows environments. You will support users, maintain service quality and collaborate with technical teams and suppliers.

The role requires 2-5 years in IT Support or Service Desk, strong troubleshooting skills, and excellent communication. This position offers both full-time and part-time hours on a temporary contract basis.

Qualifications

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations.
• Strong troubleshooting skills across Microsoft technologies
• Experience with Active Directory, Entra ID, Intune and Windows environments
• Knowledge of ITSM/ticketing systems
• Excellent customer service and communication skills

Responsibilities

• Diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies.
• Support users and ensure minimal disruption to business operations.
• Work closely with technical teams, third-party suppliers and mentor junior analysts where required.

Skills

Microsoft technologies

Active Directory

Entra ID

Intune

Windows environments

Tools

ITSM tools

Job description

ESSENTIAL EMPLOYMENT LTD is seeking an IT Service Desk Analyst L2 to diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune and Windows environments. You will support users, maintain service quality and collaborate with technical teams and suppliers.

The role requires 2-5 years in IT Support or Service Desk, strong troubleshooting skills, and excellent communication. This position offers both full-time and part-time hours on a temporary contract basis.