Service Desk L2 - Systems Integrator

Hamilton Barnes; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

Hamilton Barnes is recruiting two 2nd Line IT Support Engineers for a private healthcare provider in Earls Court, London. The role is on-site, offering day-to-day autonomy in a hospital environment and a fast-track start on a 3‑month contract.

You will own and resolve 2nd line incidents, troubleshoot a range of hardware and software issues, and support Microsoft 365, Windows and AD. This hands‑on position involves working with service desk teams, with strict SLAs and onboarding/offboarding tasks.

Qualifications

• Proven 2nd line desktop or end‑user support experience.
• Strong Windows and Microsoft 365 knowledge.
• Active Directory/Entra ID administration experience.
• Confident troubleshooting networking and Wi‑Fi issues.
• Experience with an ITSM tool such as ServiceNow.
• Strong stakeholder communication and customer service skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Own and resolve 2nd line incidents and service requests across the site.
• Troubleshoot hardware, software, mobile device, printer and connectivity issues.
• Install, configure and maintain end‑user devices and applications.
• Support the Microsoft 365, Windows and Active Directory environment.
• Manage tickets end to end, keeping documentation and updates accurate.
• Prioritise workload against SLAs and elevate where needed.
• Support onboarding, offboarding and access management.
• Assist with device refresh programmes and wider IT projects.
• Maintain up to date asset and configuration records.
• Work closely with the wider service desk, technical teams and third parties.

Skills

Windows & Microsoft 365

AD/Entra ID

Networking & Wi‑Fi

ITSM (ServiceNow)

Stakeholder communication

Multitasking

Tools

ServiceNow

Job description

Looking for a role with plenty of growth opportunities?

Join a trusted technology ally with decades of experience building IT foundations and deep expertise across automation, security, networking, digital transformation, and cloud computing.

The organization is currently on the lookout for two 2nd Line IT Support Engineers to join a private healthcare provider in Earls Court, London, on an initial 3-month contract. The ideal candidate will provide hands‑on, on‑site support in a busy hospital environment, working across a modern Microsoft 365 and Active Directory setup with plenty of variety and day‑to‑day autonomy. This is a fast‑track opportunity into a live, urgent requirement with an immediate start.

Responsibilities:

• Own and resolve 2nd line incidents and service requests across the site
• Troubleshoot hardware, software, mobile device, printer and connectivity issues
• Install, configure and maintain end‑user devices and applications
• Support the Microsoft 365, Windows and Active Directory environment
• Manage tickets end to end, keeping documentation and updates accurate
• Prioritise workload against SLAs and elevate where needed
• Support onboarding, offboarding and access management
• Assist with device refresh programmes and wider IT projects
• Maintain up to date asset and configuration records
• Work closely with the wider service desk, technical teams and third parties

Skills/Must Have:

• Proven 2nd line, desktop or end‑user computing support experience
• Strong Windows and Microsoft 365 knowledge
• Active Directory and Entra ID administration experience
• Confident troubleshooting networking and Wi‑Fi issues
• Experience with an ITSM tool such as ServiceNow
• Strong stakeholder communication and customer service skills
• Comfortable managing multiple priorities in a fast‑paced environment

Contract Details:

• Contract: 3 Months
• Determination: OUTSIDE IR35

Salary:

• £200 per day