It Service Desk Analyst L2 (Information Technology)

JobsTrackR; Chichester; On-site; GBP 26,000 - 36,000; Full time

Job summary

JobsTrackR is seeking a skilled IT Support professional to diagnose and resolve complex issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows, and endpoint technologies. You will support users, ensuring minimal disruption to business operations and collaborate with technical teams and third-party suppliers.

The role offers both full-time and part-time options on a temporary contract basis, with emphasis on strong customer service and proactive troubleshooting.

Qualifications

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations.
• Strong troubleshooting skills across Microsoft technologies.
• Experience with Active Directory, Entra ID, Intune and Windows environments.
• Knowledge of ITSM/ticketing systems.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies.
• Support users and ensure minimal disruption to business operations.
• Mentor junior analysts and collaborate with technical teams and third-party suppliers.

Skills

Microsoft 365

Active Directory

Entra ID

Intune

Windows environments

Tools

ITSM systems

Job description

In this role, you'll diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies, supporting users and ensuring minimal disruption to business operations. You'll also work closely with technical teams, third-party suppliers and mentor junior analysts where required.

Desirable experience -

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations
• Strong troubleshooting skills across Microsoft technologies
• Experience with Active Directory, Entra ID, Intune and Windows environments
• Knowledge of ITSM/ticketing systems
• Excellent customer service and communication skills

This is a full time and part time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.