It Service Desk Analyst L1 (Information Technology)

JobsTrackR; Chichester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Essential Employment is seeking an IT Service Desk Analyst to join a busy team providing first-line IT support to thousands of users in the UK. You will handle queries across Microsoft 365, AD, hardware, software and networking, working closely with IT teams to ensure quick and effective incident resolution.

The role offers both full-time and part-time hours on a temporary contract basis, with a focus on delivering excellent customer service and proactive problem solving.

Qualifications

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role.
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange.
• Strong customer service and communication skills.
• Experience using ITSM/ticketing systems.
• A proactive approach to problem-solving.

Responsibilities

• Provide first-line IT support and troubleshoot issues for end users.
• Collaborate with technical teams to ensure timely incident resolution and quality service.

Skills

IT Service Desk

Microsoft 365

Active Directory

SharePoint

Exchange

Customer Service

Communication

ITSM

Ticketing Systems

Problem Solving

Job description

Are you looking to grow your IT career within a large-scale enterprise environment? We're seeking an IT Service Desk Analyst to join a busy and supportive team providing first-line IT support to thousands of users.

You'll be the first point of contact for IT queries, troubleshooting issues across Microsoft 365, Active Directory, hardware, software, mobile devices and networking. You'll work closely with technical teams to ensure a high level of customer service and efficient resolution of incidents.

Desirable experience

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange
• Strong customer service and communication skills
• Experience using ITSM/ticketing systems
• A proactive approach to problem-solving

This is a full time and part time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.